HVAC Customer Assurance Manager

3 weeks ago


Orlando, Florida, United States Watsco Full time

We are seeking an experienced HVAC Customer Assurance Manager to join our team at Carrier Enterprise, a subsidiary of Watsco, Inc.

The selected candidate will deliver post-sales technical support and training of HVAC products to customers and distributors of existing products or supplemental sales.

Key responsibilities include providing technical training on products as needed, handling high call volume of customer calls in a call center environment, and providing onsite equipment and controls assessment and technical assistance.

The ideal candidate will have a solid understanding of the HVAC industry from sales, installation, and service views, as well as proficiency with Microsoft Office applications and Apple OS.

Additional requirements include generating strong partnership relationships with sales, managing multiple priorities, building strong relationships with internal and external stakeholders, and possessing exceptional communication skills.

Education requirements include an AA/AS degree or Technical School Training with 5-10+ years' experience.

Benefits include health, dental, vision, life insurance, and 401K, as well as a competitive salary and incentive plan based on sales.

Carrier Enterprise is an Equal Opportunity Employer.



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