Fitness Ambassador
7 days ago
Discover a rewarding career as a Fitness Ambassador at Planet Fitness Inc. Our ideal candidate is passionate about delivering exceptional customer experiences and fostering a positive community atmosphere in our Judgement Free Zone.
About the RoleAs a Fitness Ambassador, you will be responsible for providing top-notch customer service to our members, prospective members, and guests while ensuring an outstanding experience within our Judgement Free Zone.
- Greet members/guests warmly upon entry and exit, addressing any questions or concerns during check-in.
- Promote our Judgement Free Zone by interacting with members on the club floor, offering assistance and support throughout their fitness journey, while adhering to club policies.
- Resolve member concerns and escalate issues to a Manager as necessary.
- Answer phone calls in a friendly manner, assisting callers with inquiries.
- Perform membership-related functions such as sign-ups, contact/billing updates, cancellations, collecting unpaid balances, and transferring memberships.
- Conduct prospective member calls and tours, assessing membership needs.
- Execute retail transactions with accuracy, driving sales goals.
- Maintain cleanliness and sanitization of exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
- Ensure restrooms are clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
- Regularly perform thorough walks of all club areas, promptly addressing safety/policy issues and cleanliness concerns.
- Address maintenance and facility concerns such as broken/missing equipment.
We seek candidates with:
- A customer service background (preferred).
- Basic computer proficiency.
- A passion for fitness and health.
- An upbeat and positive attitude.
- Punctuality and reliability are essential.
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