Digital Imaging Solutions Specialist
1 week ago
Are you a motivated and skilled professional seeking an opportunity to work with cutting-edge technology in the semiconductor manufacturing industry?
About the RoleThis exciting position offers a unique chance to provide customer support for onsite installations, repairs, and maintenance of photolithography semiconductor equipment primarily in Hillsboro, Oregon.
You will receive comprehensive training in Austin, Texas or Hillsboro, Oregon, which will enable you to become proficient in operating and troubleshooting complex equipment.
This is a customer-facing role that requires compliance with customer policies and protocols, including COVID-19 vaccination and other measures related to COVID-19.
Your Impact- You will be responsible for checking and maintaining equipment within factory standard specifications.
- Instructing customers on the operation and maintenance of system equipment.
- Serving as a company liaison with customers on matters related to assigned projects.
- Performing complex repair, maintenance, or unit replacement according to factory procedures independently and with others.
- Providing technical support to customers and responding to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment downtime and ensure positive customer relations.
- Identifying and reporting equipment errors and status updates related to equipment performance issues to aid in troubleshooting or maintenance.
- Maintaining accurate documentation of activity and providing periodic reports.
- Conducting training for customer personnel ensuring proficiency of service and operations.
- Working with other technicians in the field to troubleshoot and service equipment.
Please note that this role requires a strong foundation in electrical or mechanical engineering, or equivalent experience, plus 5-7 years of related experience.
- A Bachelor's degree in electrical or mechanical engineering or equivalent experience.
- Minimum 3 years of experience in a related field (i.e., semiconductor manufacturing equipment).
- Hands-on mechanical skills required.
- Hands-on experience with electronic testing tools required.
- Able to work on equipment alone and work with other engineers as a team player under challenging situations.
- Additional experience or knowledge in optical, lasers, software, robotics, precision mechanical skill, or chemical are a plus.
- Excellent trouble-shooting skills, verbal and written communication skills.
- Customer support experience is a plus.
- Must be able to travel and work flexible schedules.
- Must feel comfortable working in a cleanroom environment most of the day (wearing full clean room suit, facemask, gloves, safety glasses).
- May require international and domestic travel (valid driver's license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies.
- Requires ability to lift up to 30 pounds individually and for lifting over 30 pounds assistance may be available.
- Substantial amount of standing, walking, typing, grasping, talking, and hearing.
- Occasionally kneeling, crouching, stooping, reaching, pushing, pulling, and climbing stairs or ladder.
- The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
- The work environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, exposure to chemicals, ultraviolet light, and lasers, working in enclosed spaces, close quarters, narrow aisles, or passageways.
- The work environment may include working in highly time-sensitive situations requiring quick resolution including equipment problems.
$39.40 - $59.00 hourly
BenefitsWe offer a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
About Canon U.S.A., Inc.We are a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, our parent company, Canon Inc., has ranked in the top-five overall in U.S. patents granted for 38 consecutive years.
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