Manager of Surgical Services
3 weeks ago
Overview:
POSITION SUMMARY:
Under the guidance of the Chief Nursing Officer (CNO), this role entails providing both daily and strategic administrative oversight, along with leadership in service line operations for patient care units within the designated area of responsibility.
This position necessitates the provision of managerial and administrative supervision for nursing units that deliver care across the entire continuum, demonstrating a comprehensive understanding of the functional and developmental stages of the individuals served.
The employee is also expected to support the strategic objectives and goals outlined in the Performance Improvement Plan (PIP).
Key Responsibilities:
A. WORK KNOWLEDGE
A. Demonstrates a thorough understanding of patient care practices and theories.
B. Ensures compliance with hospital policies and procedures.
C. Familiarity with regulatory standards and practices is essential.
D. Basic knowledge of budgeting and financial reporting is required.
B. DUTIES AND RESPONSIBILITIES
A. Plans, directs, and coordinates operations for inpatient units, focusing on nursing practices, operational goals, and budget management.
B. Oversees and coordinates the activities of both licensed and unlicensed staff, including charge nurses within the unit.
C.
Responsible for effective management of operational and staffing issues, including problem-solving, training, supply requisition, performance management, conflict resolution, and staff hiring and retention.
D. Evaluates the quality and effectiveness of care provided by staff.E. Advises the CNO on nursing and administrative matters pertaining to the unit.
F. Ensures adherence to quality assurance, safety, infection control, and environmental procedures in line with regulatory requirements.
G. Applies efficient managerial skills and critical thinking to optimize expense management.
H. Facilitates the development of subordinates and succession planning.
I. Recognizes the financial implications of decisions made.
J. Responsible for fostering positive staff morale, managing absenteeism, and maintaining low turnover rates. Ensures that new hires are qualified and that vacancy levels are appropriate.
K. Prioritizes projects and utilizes time management skills to enhance efficiency.
L.
Employs a management process that includes data gathering, issue identification, remedy identification, implementation, and monitoring to ensure expected outcomes are achieved.
M. Establishes and communicates standards to staff to ensure departmental effectiveness.N.
Clearly identifies the customer base and develops initiatives to enhance customer service, ensuring that targeted outcomes are met.
O. Possesses the technical skills necessary to develop spreadsheets, reports, and budgets, demonstrating strong project management capabilities to achieve desired outcomes.P.
Maintains a general understanding of wage and hour regulations, record-keeping, OSHA, workers' compensation, Department of Labor, EEOC, and leave of absence laws, ensuring compliance with company policies.
Q. Collaborates with Human Resources to effectively manage administrative processes.R. Actively participates in self-improvement and training initiatives for subordinates to meet strategic goals and objectives.
S. Demonstrates a comprehensive understanding of organizational processes and adheres to approved procedures, ensuring that subordinates do the same.
C. INITIATIVE AND JUDGMENT/ATTENDANCE AND RELIABILITY
- Independently identifies and performs necessary duties without direct assignment, establishing priorities and organizing work to meet them.
- Recognizes and adapts to changing priorities and new ideas, demonstrating insight into problems and the ability to develop viable alternatives.
- Accepts constructive feedback positively.
- Adheres to attendance and punctuality policies, providing appropriate notification for absences and tardiness, and taking corrective actions to prevent recurrence.
- Utilizes time effectively and responsibly, avoiding misuse of supplies and equipment.
- Observes all hospital and departmental policies regarding conduct while at work.
SECTION II:
SERVICE EXCELLENCE
- Displays understanding and respect for diverse cultures, ages, and individuals with disabilities.
- Actively participates in and positively influences customer service outcomes.
- Employs effective collaborative strategies, evidenced by:
b) Recognizing the need for collaboration and compromise as a member of an interdependent group to maintain overall effectiveness and resolve issues.
c) Promptly notifying the Department Manager/Director of potential problems or concerns, proactively presenting suggested solutions.
d) Demonstrating teamwork abilities to foster cooperation and collaboration, gaining support for programs and objectives.
e) Upholding Patient Rights.- Exhibits honesty and respect for others and the organization by:
b) Being sensitive to customers' emotions and feelings.
c) Avoiding negative comments in public settings.
d) Taking appropriate actions to resolve concerns.
- Enhances communication effectiveness by:
b) Utilizing verbal communication methods that promote clarity and understanding.
c) Engaging in verbal and non-verbal behaviors that are non-defensive and respectful.
d) Using written communication that is clear, timely, and appropriate for the position.
e) Listening attentively to ensure effective two-way communication.
f) Providing and accepting feedback professionally.
g) Answering the telephone with the department name, personal name, and a greeting.
- Interacts with coworkers, hospital staff, physicians, and the public in a courteous and professional manner.
- Establishes positive working relationships with coworkers, hospital staff, physicians, and the public.
- Adheres to dress code policies and wears hospital identification as required.
SECTION III:
CONTINUOUS QUALITY IMPROVEMENT
A. CORPORATE INTEGRITY
- Understands and complies with all departmental policies and procedures, including Codes of Ethics, HIPAA requirements, and patient rights.
- Adheres to federal, state, and local laws governing business practices, as well as Department of Health Services requirements for the State of California.
- Is knowledgeable about and adheres to JCAHO/DHS/CMS standards relevant to the position.
- Actively participates in ensuring compliance with all applicable state and federal regulations.
- Conducts business ethically and with integrity in all interactions with patients, visitors, physicians, and colleagues.
- Attends scheduled in-service and mandatory training sessions, communicating ideas for improved safety and efficiency.
- Follows standard precautions and transmission-based precautions consistently.
- Adheres to waste disposal procedures for both household and biohazard waste, as well as proper sharps disposal.
- Utilizes proper body mechanics and safe patient handling techniques at all times, seeking assistance when necessary.
- Is knowledgeable about the hospital safety program and takes steps to maintain a safe environment.
- Familiarizes oneself with emergency codes and preparedness procedures, understanding their role in response to emergencies.
- Maintains a clean and orderly department, particularly in personal work areas.
- Identifies and assists in eliminating hazards in the workplace, reporting unsafe conditions to supervisors.
- Demonstrates good safety practices and judgment to maintain a safe environment.
- Complies with all hospital safety and injury prevention policies and regulations.
C. PERFORMANCE IMPROVEMENT
- Understands and applies the Continuous Quality Improvement Process in daily tasks and responsibilities, actively participating in improvement initiatives.
Demonstrates understanding of performance improvement concepts by:
a) Defining performance improvement and articulating at least one major goal of the performance improvement program within the hospital context.
b) Describing a quality improvement problem-solving process (e.g., PDCA) and its role in enhancing patient outcomes and organizational quality goals.
- Collaborates with others to enhance services offered by the institution, continually making recommendations for improvement.
- Strives for self-improvement through ongoing education and training.
Qualifications:
Education:
Preferred bachelor's degree in nursing, a related healthcare field, or a master's degree.
Experience:
Minimum of three years of progressive management experience in the relevant field, with excellent written, verbal, and computer communication skills. Experience in budget preparation and operations is essential.
License/Certification:
Current active California RN license. Certification in Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS) from the American Heart Association (AHA).
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