Sales Associate: North Massapequa
3 weeks ago
As a Sales Associate at Costello's Ace Hardware, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. Your primary focus will be on maintaining a clean and organized store environment, processing transactions accurately, and assisting customers with their purchases.
Key Responsibilities
• Use the E.C.E.T. (Every Customer, Every Time) process with every customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers' questions and provide information on procedures and policies
• Be at your workstation on time
• Be 'customer ready' whenever you are on the sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items when appropriate and execute the S.A.L.E.S. process
• Keep your area of responsibility neat, clean, stocked, and priced properly
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry-out if appropriate
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
• Address all safety concerns immediately
• Advise store management of any pricing errors
• Advise store management anytime you say 'no' to a customer
• Take initiative to learn product knowledge
• Take initiative to learn selling skills
• Perform other tasks as asked by store management
Physical Requirements
• Essential Physical Ability
• Frequency
• Requirement
• Walking
• Frequent
• Flat surfaces from point to point
• Standing
• Constant
• All work performed on feet
• Sitting
• None
• Stooping
• Frequent
• To pick up cartons at floor level
• Reaching
• Frequent
• To a height of 6 feet
• Lifting
• Frequent
• Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
• Hand Dexterity
• Frequent
• Must be able to use at least one hand to operate register and complete paperwork
• Pushing/Pulling
• Frequent
• Move hand jacks from place to place
• Carrying
• Frequent
• Up to 50 lbs., up to 10 feet, occasionally more
• Climbing
• In-frequent
• Stairs in storage rooms; ladders
• Vision
• Constant
• Read labels, recognize boxes, safety in working
• Hearing
• Constant
• Safety Signals
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