Customer Service Engineer

1 week ago


Tallahassee, United States Georgia IT Inc Full time
Job Overview: Customer Service Engineer

We are seeking a talented Customer Service Engineer to join our team at Georgia IT Inc in Tallahassee, FL. As a key member of our team, you will be responsible for providing technical assistance to our customers, analyzing and troubleshooting complex technical issues, and collaborating with cross-functional teams to resolve customer issues.

The ideal candidate will have a strong understanding of healthcare systems, workflows, and regulatory compliance requirements, as well as experience with Azure DevOps, Selenium, and Balsamiq. A bachelor's degree in Computer Science, Information Technology, or related field, and 6+ years of experience in customer support or technical assistance roles, are required. Excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment, are essential for success in this role.

Key Responsibilities:
  • Provide technical support to customers via phone, email, or chat.
  • Analyze and troubleshoot complex technical issues.
  • Collaborate with cross-functional teams to resolve customer issues.
  • Develop and maintain knowledge of healthcare systems, workflows, and regulatory compliance requirements.

Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 6+ years of experience in customer support or technical assistance roles, preferably in the healthcare industry.
  • Strong understanding of Azure DevOps for issue tracking, project management, and collaboration.
  • Proficiency in test automation tools like Selenium for functional and regression testing.
  • Familiarity with wireframing and prototyping tools such as Balsamiq for designing user interfaces.

Compensation: The estimated salary for this position is $60,000 - $80,000 per year, depending on experience. Benefits include health insurance, retirement plan, and paid time off.

How to Apply: If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, please submit your application.

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