Safety and Customer Service Specialist

1 week ago


Naples, Florida, United States Great Wolf Lodge Full time

We are seeking a highly motivated individual to join our team as a Safety and Customer Service Specialist at Great Wolf Lodge. This is a unique opportunity to start or advance your career in a dynamic and fast-paced environment.

Company Overview

Great Wolf Lodge is a leading resort chain that offers an unparalleled guest experience. Our mission is to create lifelong memories for families through exceptional service, entertainment, and amenities.

Salary and Benefits

The salary for this position is $19 per hour, with the possibility of overtime pay. We offer a comprehensive benefits package, including medical, dental, and vision insurance, health savings account, telehealth resources, life insurance, 401K with employer match, paid vacation time off, and paid parental leave.

Job Description

As a Safety and Customer Service Specialist, you will be responsible for ensuring the safety and well-being of our guests. Your duties will include:

  • Supervising and providing surveillance of swimmers and guests during park hours, special events, and training sessions
  • Responding to emergency situations in assigned zone
  • Assisting in communicating emergency situations outside of assigned zone
  • Administering and coordinating emergency first aid as necessary
  • Enforcing the rules and regulations of the waterpark
  • Advising aquatics management of unsafe and unsanitary conditions
Required Skills and Qualifications

To be successful in this role, you will need:

  • No prior experience required, training provided
  • Must be at least 16 years of age
  • Ability and willingness to achieve Certification in First Aid, CPR, and Ellis & Associates Lifeguard Training
  • Successful completion of criminal background check and drug screen
Physical Requirements

This role requires:

  • Swimming 50 yards in 4 ft. of water and retrieving a 10 lb brick from the bottom of pool
  • Sitting or standing for extended periods of time
  • Capable of prolonged exposure to hot and humid environments
  • Ability to climb multiple flights of stairs
  • Minimum of 20/25 corrected or uncorrected vision and no permanent eye abnormalities


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