Field Services Representative

4 weeks ago


Warwick RI, United States Jan-Pro of Massachusetts Full time
Job Summary

We are seeking a highly motivated and experienced Field Services Consultant to join our team at Jan-Pro of Massachusetts. As a key member of our organization, you will be responsible for overseeing designated accounts and driving business growth through coaching, quality control, and exceptional customer service.

Key Responsibilities:

  • Assist Franchisees/Certified Business Owners with training and support
  • Inspect accounts regularly to ensure high-quality service
  • Establish relationships with new contacts and set up new accounts
  • Provide certification for new Franchise Owners and complete necessary paperwork
  • Consistently follow up with existing Certified Business Owners to ensure customer satisfaction
  • Facilitate resolution of customer complaints and transfer customers between Certified Business Owners as needed

Requirements:

  • Two plus years' experience in facilities maintenance, restaurant/hospitality management, property management, and/or janitorial
  • Ability to work unsupervised and possess strong computer skills
  • Must be available via phone after regular business hours, weekends, and holidays as needed
  • Flexibility to work weekend, holiday, and/or evening shifts as needed
  • Reliable transportation and valid driver's license required

Preferred Qualifications:

  • Bilingual or multilingual
  • Janitorial: 3 years (Preferred)
  • Maintenance: 3 years (Preferred)
  • Restaurant/Hospitality Management: 3 years (Preferred)

Compensation and Benefits:

$55,000 - $75,000 per year (commensurate with experience)

We offer a competitive salary, commission/bonus potential, and mileage reimbursement.

Work Environment:

Our team is dedicated to helping our Franchisees become top-notch, growth-minded business owners, customer service gurus, and stellar service providers.

We are a Regional Franchise Developer for one of the best-known Commercial Cleaning Service Providers in the US and Canada.



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