Field Services Representative
4 weeks ago
We are seeking a highly motivated and experienced Field Services Consultant to join our team at Jan-Pro of Massachusetts. As a key member of our organization, you will be responsible for overseeing designated accounts and driving business growth through coaching, quality control, and exceptional customer service.
Key Responsibilities:
- Assist Franchisees/Certified Business Owners with training and support
- Inspect accounts regularly to ensure high-quality service
- Establish relationships with new contacts and set up new accounts
- Provide certification for new Franchise Owners and complete necessary paperwork
- Consistently follow up with existing Certified Business Owners to ensure customer satisfaction
- Facilitate resolution of customer complaints and transfer customers between Certified Business Owners as needed
Requirements:
- Two plus years' experience in facilities maintenance, restaurant/hospitality management, property management, and/or janitorial
- Ability to work unsupervised and possess strong computer skills
- Must be available via phone after regular business hours, weekends, and holidays as needed
- Flexibility to work weekend, holiday, and/or evening shifts as needed
- Reliable transportation and valid driver's license required
Preferred Qualifications:
- Bilingual or multilingual
- Janitorial: 3 years (Preferred)
- Maintenance: 3 years (Preferred)
- Restaurant/Hospitality Management: 3 years (Preferred)
Compensation and Benefits:
$55,000 - $75,000 per year (commensurate with experience)
We offer a competitive salary, commission/bonus potential, and mileage reimbursement.
Work Environment:
Our team is dedicated to helping our Franchisees become top-notch, growth-minded business owners, customer service gurus, and stellar service providers.
We are a Regional Franchise Developer for one of the best-known Commercial Cleaning Service Providers in the US and Canada.
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