Restaurant Shift Supervisor

7 days ago


Chicago, Illinois, United States P.F. Chang's Full time
Job Summary

The Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor plays a vital role in ensuring the smooth operation of our restaurant shift. This individual is responsible for coordinating all aspects of takeout and catering needs, providing exceptional service to our guests in a timely manner.

Key Responsibilities
  • Deliver fast, friendly, and efficient customer service to every guest, whether online, on the phone, or in person.
  • Understand our restaurant menu to identify different menu items for takeout and catering, and be able to guide guests on choosing menu items and answer their questions.
  • Review orders with the guest (at pick-up or upon delivery) and/or with the delivery driver to ensure order accuracy.
  • Provide an amazing hospitality experience to guests by anticipating, delivering, and exceeding their expectations, resulting in satisfactory feedback.
  • Responsibly and accurately handle money and inventory controls.
  • Effectively open and securely close the restaurant, establish prep needed, and assign to staff, and complete all responsibilities for each shift.
  • Supervise the training of new team members, coach, and mentor team members on culinary techniques and skills.
Requirements
  • No previous experience is required - we will train you.
  • Have a current Food Handler's Card where applicable, or be able to obtain a food handler's card.
  • Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, point of sale (POS) system, and any other applicable system(s).
  • Knowledge of proper sanitation practices and safety procedures.
  • Ability to multitask and organize multiple types of orders at the same time.
  • Ability to follow all company policies, procedures, and standards.
  • Excellent customer service skills and etiquette.
  • Must be able to communicate effectively.
Why Work for Us?

We are passionate people doing meaningful work, motivated by our purpose: To celebrate life, family, and food. P.F. Chang's is a unique concept like no other restaurant; a scratch kitchen and concept you can take pride in. We believe in P.F. Chang's - 29 years strong and still growing, sharing, and celebrating each day.

The Company reviews CDC guidelines and complies with Federal, State, and local rules to keep our P. F. Chang's team members and guests safe.


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