Customer Service Operations Support Specialist

7 days ago


Abilene, Texas, United States Directors Investment Group Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Operations Support Specialist to join our team at Funeral Directors Life, a subsidiary of Directors Investment Group (DIG). This is a unique opportunity to work in a dynamic and award-winning workplace that prioritizes quality service and customer satisfaction.

The ideal candidate will possess excellent communication skills, be adaptable, disciplined, and detail-oriented, with the ability to learn quickly and navigate complex systems. As a key member of our Operations Division, you will be responsible for delivering high-quality customer care, processing new business, claims, and interactions with insurance companies and other stakeholders.

Responsibilities
  • Maintain accurate customer profiles and records
  • Establish and maintain positive working relationships to promote a quality service image
  • Organize and work with detailed records, ensuring accuracy and compliance
  • Handle inbound phone calls and email correspondence from customers, employers, insurance companies, and employing agencies, recording details of these interactions
  • Provide exceptional customer service to all inquiries or refer them to management levels as needed
Requirements
  • Ability to gather accurate information and resolve problems effectively
  • Excellent written and verbal communication skills
  • Ability to use personal computers and work within Windows-based environments, including MS Office and Company-specific software
  • Strong organizational skills, dependability, integrity, and compassion are essential
What We Offer

Funeral Directors Life offers an attractive compensation package, including a salary range of $45,000 - $65,000 per annum, based on experience and qualifications. Our benefits include employer-paid health coverage, 401(k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, and numerous personal growth opportunities for mind, body, and soul.

DIG is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace. If you are a motivated and results-driven individual who shares our values and is passionate about delivering exceptional customer service, please submit your application.



  • Abilene, Texas, United States Directors Investment Group Full time

    Job OverviewWe are seeking a highly motivated and professional individual to join our team as a Customer Service Operations Specialist. This full-time position is located in our Abilene, TX office.


  • Abilene, Texas, United States Healthcare Support Permanent Placement Full time

    About the RoleWe are seeking a skilled Operating Room Support Specialist to join our team at HealthCare Support Permanent Placement.


  • Abilene, Texas, United States Directors Investment Group Full time

    Job OverviewWe are seeking a highly skilled and detail-oriented Operations Support Specialist to join our team at Funeral Directors Life, a subsidiary of Directors Investment Group (DIG).Salary InformationThe estimated salary for this role is $45,000 - $60,000 per year, based on industry standards and location.Job ResponsibilitiesThis position involves...


  • Abilene, Texas, United States Sam's Club Full time

    Job SummaryWe are seeking a highly skilled Customer Service Specialist - Prepared Foods to join our team at Sam's Club. As a key member of our prepared foods team, you will be responsible for preparing and serving fresh food items, ensuring high-quality products are available, and maintaining a clean and sanitized environment.Key ResponsibilitiesPrepare and...


  • Abilene, Texas, United States Directors Investment Group Full time

    About the RoleWe are seeking a highly organized and detail-oriented Claims Operations Specialist to join our team at Funeral Directors Life, a subsidiary of Directors Investment Group (DIG). As a key member of our operations team, you will be responsible for reviewing and processing incoming claims documentation, verifying insurance policy information, and...


  • Abilene, Texas, United States Noah Project Full time

    **Job Summary:**We are seeking a skilled Part-time Operations Support Specialist to join our team at the Noah Project shelter. As a key member of our operations staff, you will provide critical support in housekeeping and cook coverage on an as-needed basis.This part-time role offers the opportunity to make a meaningful impact in our community while enjoying...


  • Abilene, Texas, United States Trick Dog Technology Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team as a Field Engineer. This role will involve providing exceptional customer service and technical support to internal employees and external business partners.


  • Abilene, Texas, United States Abode Techzone LLC Full time

    About the JobWe are seeking a highly skilled Cybersecurity Network Support Specialist to join our team at Abode Techzone LLC. This is a 12-month contract position based in Abilene, Texas.Job SummaryThe successful candidate will provide implementation and test support for network implementations as a single point of contact to customers. They will...


  • Abilene, Texas, United States Biolife Plasma Services Full time

    We are seeking a highly skilled and compassionate Medical Support Specialist to join our team at BioLife Plasma Services.BioLife is a subsidiary of Takeda Pharmaceutical Company Ltd., a global leader in the development and manufacturing of specialty pharmaceuticals. Our mission is to transform patient care through innovative medicines and exceptional...


  • Abilene, Texas, United States City of Abilene (TX) Full time

    About the PositionThe City of Abilene (TX) is seeking a highly motivated and customer-focused individual to join our team as a Citizen Services Associate. In this role, you will provide exceptional service to citizens, respond to inquiries, and support the daily operations of the Rose Park Senior Center.Job SummaryThis is an entry-level position that offers...


  • Abilene, Texas, United States General Dynamics Information Technology Full time

    Are you a cybersecurity professional looking to advance your career in Special Access Programs (SAP)? Do you have experience with multi-discipline security support and a passion for ensuring the integrity of sensitive information?We are seeking a Cyber Security Specialist to join our team at General Dynamics Information Technology (GDIT). In this role, you...


  • Abilene, Texas, United States BioLife Plasma Services Full time

    BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd., transforming patient care through innovative specialty pharmaceuticals and exceptional patient support programs.As a Senior Medical Support Specialist, you will play a crucial role in supporting plasma center operations, working under the guidance of the Center Manager (or...

  • Imaging Specialist

    5 days ago


    Abilene, Texas, United States Healthcare Support Permanent Placement Full time

    Healthcare Support Permanent Placement is a leading healthcare staffing agency seeking a skilled Imaging Specialist for a permanent placement opportunity in Abilene, Texas.About the RoleWe are looking for a highly motivated and experienced Imaging Specialist to join our team. As an Imaging Specialist, you will be responsible for performing imaging procedures...


  • Abilene, Texas, United States Ballinger Memorial Hospital Full time

    About the RoleWe are seeking a skilled IT Systems Support Specialist to join our team at Ballinger Memorial Hospital District.Job SummaryThe successful candidate will provide technical support for our hospital and clinic's information technology systems, ensuring seamless operation of our electronic data processing equipment. This role requires strong...


  • Abilene, Texas, United States Legal Aid of NorthWest Texas Full time

    **Job Title:** Administrative Support SpecialistAbout the Job:We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team in Abilene, Texas. As an Administrative Support Specialist, you will provide critical support to multiple staff attorneys, ensuring the smooth operation of our office.About Us:Legal Aid of...


  • Abilene, Texas, United States Torchy's Tacos Full time

    About UsTorchy's Tacos is a fast-paced restaurant chain that serves delicious tacos and other Mexican-inspired dishes. We're passionate about serving our guests the best damn tacos, and we're looking for talented individuals to join our team as Kitchen Operations Specialists.Job DescriptionWe're seeking experienced Back of House Team Members to support our...


  • Abilene, Texas, United States Chick-fil-A South Clack Full time

    Chick-fil-A South Clack offers an exceptional work environment and a competitive compensation package.Estimated Salary: $12-$15 per hour (based on full-time status)About UsWe are a rapidly growing business serving over 1,000 guests daily. Our team is dedicated to providing excellent customer service and creating a positive dining experience for our...


  • Abilene, Texas, United States Chick-fil-A South Clack Full time

    We are a rapidly growing business, serving over a thousand guests daily at Chick-fil-A South Clack. We seek an enthusiastic and energetic team member to join our fast-paced restaurant environment.Job OverviewAs a customer service representative, you will have the opportunity to develop your skills in multi-tasking, problem-solving, and teamwork. You will...


  • Abilene, Texas, United States SLP Operations, LLC Full time

    About SLP Operations, LLCAt SLP Operations, LLC, we are dedicated to providing exceptional care to our patients and residents. Our skilled nursing and post-acute rehabilitation centers offer a wide range of services, including physical therapy, occupational therapy, and speech-language pathology.Job OverviewWe are seeking a Full Time Physical Therapist...


  • Abilene, Texas, United States 2INgage Full time

    Company Overview:2INgage is a leading provider of Permanency Services, dedicated to supporting the well-being of children and families.Salary:The estimated annual salary for this position is $50,000 - $60,000, depending on experience and qualifications.Job Description:We are seeking a highly skilled and compassionate Permanency Program Support Specialist to...