Patient Access Team Lead

4 weeks ago


New Castle, Delaware, United States Westside Family Healthcare Full time
Job Title: Patient Access Team Lead

Westside Family Healthcare is seeking a highly skilled Patient Access Team Lead to join our team. As a key member of our scheduling department, you will play a crucial role in ensuring a positive patient experience.

Key Responsibilities:
  1. Develop and maintain training programs for new Patient Access Representatives
  2. Conduct regular training and evaluations to ensure high-quality performance
  3. Provide feedback and coaching to team members to improve their skills and knowledge
  4. Assist with scheduling and coordination of patient appointments
  5. Recommend and implement process improvements to enhance department efficiency
  6. Collaborate with the Call Center Manager to ensure seamless communication and workflow
Requirements:
  1. High School Diploma or equivalent
  2. Excellent communication and interpersonal skills
  3. Ability to work in a fast-paced environment with multiple priorities
  4. Proficiency in computer software and systems, including EMR and AllScripts PM
About Westside Family Healthcare:

We are a nonprofit organization dedicated to providing high-quality primary medical care to our community. Our mission is to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

We offer a competitive benefits package, including medical insurance, dental insurance, vision insurance, life and disability insurance, and a 401(k) retirement plan with a match. We also offer a generous PTO package and flexibility to provide work-life balance.


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