IT Service Desk Intern

4 weeks ago


Smithfield, Rhode Island, United States Navigant Credit Union Full time
About Navigant Credit Union

Navigant Credit Union is a community-driven financial institution dedicated to improving the financial well-being of its members. With a rich history dating back to 1915, we have grown to become one of the largest credit unions in Rhode Island, while maintaining our commitment to people-first values.

Our Core Values of Leadership, Unity, Caring, and Integrity guide our organization and are the qualities we prioritize in our employees. We pride ourselves on demonstrating community-based values, investing in our workforce, and exceeding member expectations.

We offer a best-in-class benefits package, including a rich medical and dental plan, vision benefits, a robust 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and opportunities to give back to the community.

About the Role

As an IT Service Desk Intern, you will gain hands-on experience in providing technical support to end-users within our organization. You'll work closely with our experienced IT team, gaining practical experience and exposure to various aspects of daily IT operations.

Key Responsibilities
  • Customer Service/Technical Support
    • Provide excellent customer service as the first line of contact to the back office and branch staff.
    • Log and track any support calls or issues in the internal tracking system.
    • Learn about positive workplace interactions and maintaining positive customer relations.
  • Troubleshooting
    • Prioritize and escalate issues as required to ensure timely resolution while adhering to departmental SLA's.
    • Identify trends in support calls and develop documentation to address frequently reported problems and issues.
    • Provide support on special projects to help drive the organization's mission.
  • Hardware Installation
    • Assist with new PC installations, setups, and moves.
    • Assist with setting up new office IT hardware.
    • Test hardware images for new deployments.
  • Software Installation
    • Assist with installation and testing of applications for operational integrity and functionality.
    • Work with internal members to update any needed applications and operating systems.
  • Security Response
    • Respond to and investigate security events / alerts.
    • Work with the security operations team to ensure that our endpoints and hardware get the necessary patches and remediations.
Qualifications
  • Currently pursuing a degree in Computer Science or a related field.
  • Strong interest in Technology and Customer Service with a desire to learn.
  • Basic understanding of networking concepts.
  • Familiarity with Windows OS, Office 365, and Imaging is a plus.
  • Excellent analytical and problem-solving skills.
  • Effective communication and teamwork abilities.


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