IT Service Desk Intern
4 weeks ago
Navigant Credit Union is a community-driven financial institution dedicated to improving the financial well-being of its members. With a rich history dating back to 1915, we have grown to become one of the largest credit unions in Rhode Island, while maintaining our commitment to people-first values.
Our Core Values of Leadership, Unity, Caring, and Integrity guide our organization and are the qualities we prioritize in our employees. We pride ourselves on demonstrating community-based values, investing in our workforce, and exceeding member expectations.
We offer a best-in-class benefits package, including a rich medical and dental plan, vision benefits, a robust 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and opportunities to give back to the community.
About the RoleAs an IT Service Desk Intern, you will gain hands-on experience in providing technical support to end-users within our organization. You'll work closely with our experienced IT team, gaining practical experience and exposure to various aspects of daily IT operations.
Key Responsibilities- Customer Service/Technical Support
- Provide excellent customer service as the first line of contact to the back office and branch staff.
- Log and track any support calls or issues in the internal tracking system.
- Learn about positive workplace interactions and maintaining positive customer relations.
- Troubleshooting
- Prioritize and escalate issues as required to ensure timely resolution while adhering to departmental SLA's.
- Identify trends in support calls and develop documentation to address frequently reported problems and issues.
- Provide support on special projects to help drive the organization's mission.
- Hardware Installation
- Assist with new PC installations, setups, and moves.
- Assist with setting up new office IT hardware.
- Test hardware images for new deployments.
- Software Installation
- Assist with installation and testing of applications for operational integrity and functionality.
- Work with internal members to update any needed applications and operating systems.
- Security Response
- Respond to and investigate security events / alerts.
- Work with the security operations team to ensure that our endpoints and hardware get the necessary patches and remediations.
- Currently pursuing a degree in Computer Science or a related field.
- Strong interest in Technology and Customer Service with a desire to learn.
- Basic understanding of networking concepts.
- Familiarity with Windows OS, Office 365, and Imaging is a plus.
- Excellent analytical and problem-solving skills.
- Effective communication and teamwork abilities.
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