District Business Liaison

4 weeks ago

Detroit, Michigan, United States DETROIT ECONOMIC GROWTH CORP Full time
About the Role

The Detroit Economic Growth Corporation (DEGC) is seeking a highly skilled and motivated individual to fill the role of District Business Liaison (DBL) for Detroit City Council District 6. As a key member of the Small Business Services Department, the DBL will play a critical role in supporting the growth and development of small businesses in the district.

The DBL will be responsible for acting as a direct resource to area businesses, linking them to resources that support their growth and longevity. This will involve conducting business visits, maintaining comprehensive knowledge of programs and resources available to small businesses, and providing marketing material and other information on these resources as needed.

The DBL will also provide DEGC leadership and City staff with real-time awareness and insight on existing or emerging obstacles, needs, trends, and critical challenges that threaten businesses in the district. This will involve conducting interviews and check-ins with business and property owners to assess business concerns and opportunities.

The ideal candidate will have a strong working knowledge of and ability to navigate a Microsoft Office environment, as well as experience with public speaking and data management and communication platforms. They will also be comfortable working through ambiguity to find solutions and achieve desired results, and will be able to handle multiple tasks and meet deadlines while maintaining focus in an environment with conflicting demands and priorities.

The DBL will work closely with the Director of the District Business Liaisons and other members of the Small Business Services Department to tailor programming and support to the needs of neighborhood and small businesses. They will also support City officials in district-specific projects in small business outreach and engagement efforts that impact business corridors.

The DBL will be a strong advocate for district businesses, providing owners with referrals to or engaging on their behalf with leaders at the City of Detroit, DEGC, business support organizations, and lending institutions. They will also act as the liaison and facilitator for the district to improve connection and communication between the business owner, City departments, and other organizations where appropriate.

The DBL will be required to travel frequently (35-50% of the work week) around the city for various community or district meetings with business owners and stakeholders. They will also be responsible for documenting and maintaining records of business visits, follow-up activities, and outcomes.

Key Responsibilities:

  • Conduct business visits to determine assistance needs and impacts on economic and business climate environments within the assigned council district.
  • Maintain comprehensive knowledge of programs and resources available to small businesses and provide marketing material and other information on these resources as needed.
  • Provide DEGC leadership and City staff with real-time awareness and insight on existing or emerging obstacles, needs, trends, and critical challenges that threaten businesses in the district.
  • Conduct interviews and check-ins with business and property owners to assess business concerns and opportunities.
  • Act as the liaison and facilitator for the district to improve connection and communication between the business owner, City departments, and other organizations where appropriate.
  • Support City officials in district-specific projects in small business outreach and engagement efforts that impact business corridors.
  • Document and maintain records of business visits, follow-up activities, and outcomes.

Requirements:

  • 2-5 years of experience in project management, economic development, community development, small business advocacy, or related positions demonstrating increasing responsibility.
  • Bachelor's degree in business management, business administration, entrepreneurship, communications, or a related field preferred.
  • Strong working knowledge of and ability to navigate a Microsoft Office environment.
  • Bilingual in Spanish and English with excellent written and verbal communication skills in both languages required.
  • Experience with public speaking is desirable.
  • Familiarity with data management and communication platforms, including Canva, Smartsheet, Salesforce, Constant Contact, or similar platforms.
  • Must be comfortable working through ambiguity to find solutions and achieve desired results.
  • Well organized, with the ability to navigate challenging organizational, regulatory, and procedural hurdles to produce real results under tight timelines.
  • Ability to handle multiple tasks and meet deadlines while maintaining focus in an environment with conflicting demands and priorities.
  • Ability to communicate complex issues and information in a manner that various stakeholders readily understand.
  • High cultural competence with a strong awareness and appreciation of cultural, ethnic, and economic diversity.
  • Effective in active listening with the ability to communicate effectively with internal and external stakeholders and diverse clientele across cultures.
  • Strong analytical, verbal, and organizational skills are required. The candidate must also be a self-starter, creative thinker, and problem-solver who can work with little direct supervision.
  • Strong interpersonal skills with the ability to collaborate and work effectively with individuals, strengthening relationships to achieve the best possible solutions.
  • High aptitude for and interest in customer service, design thinking, and problem-solving.
  • Must have respect for and a genuine interest in advancing the growth of small Detroit-based businesses primarily led by Black people and people of color.
  • Ability to engage in frequent, independent travel throughout Detroit and attend meetings held during the evening.
  • A valid driver's license and reliable transportation are required.

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