Customer Service Ambassador

7 days ago


Richardson, Texas, United States AlphaGraphics Full time
About the Role

We are seeking a highly collaborative and dependable Retail Customer Service Representative to join our team at AlphaGraphics. As a key member of our team, you will be responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

Key Responsibilities
  • Serve as the primary internal representative of the organization
  • Convey to the customer our expertise in products, services, and capabilities
  • Serve as an external key educator to our community and customers
  • Communicate customer requirements to the support team in accordance with company policies and procedures
  • Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Attract potential customers by answering product and service questions and suggesting information about other products and services
Requirements
  • Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction
  • Ability to effectively build relationships with customers and teammates
  • Strong written and verbal communication skills
  • Desire to continuously look for ways to help people
  • Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem
About AlphaGraphics

AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Compensation and Benefits

We offer a competitive compensation package, including a starting rate of $16.50 per hour. We also provide opportunities for career growth and development, as well as a supportive and collaborative work environment.



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