Customer Care Team Lead

1 week ago


Waconia, Minnesota, United States Masco Cabinetry Full time
{"title": "Customer Care Supervisor", "description": "Job Summary

We are seeking a highly skilled Customer Care Supervisor to lead our customer care team. The successful candidate will be responsible for driving process improvements, coaching and developing team members, and ensuring high performance of the team.

Key Responsibilities
  • Lead and manage the customer care team to achieve high performance and customer satisfaction.
  • Identify and implement process improvements to enhance customer experience and team efficiency.
  • Coach and develop team members to improve their skills and knowledge.
  • Monitor team performance and take corrective action as needed.
  • Collaborate with other departments to improve customer impacting processes.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • 5-7 years of customer service experience, including 2-5 years of leadership experience.
  • Proven track record of implementing process improvements and driving team performance.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
How to Apply

If you are a motivated and experienced customer care professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

", "lang_code": "en-US"}

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