Customer Experience Leader

1 week ago


Garner, North Carolina, United States Planet Fitness Inc. Full time
About Us

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is a dynamic organization with 130+ clubs and growing. Since 2016, we have expanded from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas.

Job Title: Member Services Representative Shift LeadJob Summary

We are seeking an experienced Customer Service Representative to join our team as a Shift Lead. This role involves providing exceptional customer service experience, assisting in recruiting, hiring, and developing high-performing teams, and supporting the General Manager with staff oversight and management.

Key Responsibilities
  • Provide world-class customer service experience to members
  • Assist in scheduling and supervising staff
  • Contribute to ensuring the entire team provides a positive member experience
  • Involved in resolving member, staff, and club issues
Requirements
  • Superior customer service skills, preferably in the fitness industry
  • Experience working as a Member Service Representative at Planet Fitness
  • Solid supervisory, diplomacy, and listening skills
Benefits
  • $11.50 per hour
  • Free Planet Fitness Black Card Membership
  • Employee Assistance Program (EAP) for free counseling resources
  • Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits
About You

If you're looking for a challenging role where you can grow and develop your skills, we encourage you to apply.



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