Healthcare Customer Service Representative
5 days ago
Apria is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day.
Job SummaryWe are seeking a highly skilled and compassionate Healthcare Customer Service Representative to join our team. As a Branch Coordinator, you will play a vital role in delivering exceptional customer service to patients and their caregivers, ensuring orders are received and processed timely, efficiently, and accurately.
Key Responsibilities- Act as the first point of contact for patients arriving in person, providing information and assistance as needed.
- Answer inbound calls from customers on a multi-line phone system, troubleshooting common issues and escalating queries or concerns when necessary.
- Perform processing duties for the branch, including creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, and obtaining authorization of equipment based on payor guidelines.
- Work with sales teams, referrals, and/or patients to gather documentation/information needed to meet insurance guidelines, requesting health plan authorizations/information as required.
- Review patient accounts, obtain necessary documentation from referral sources to bill individual health insurance plans, allowing patients to maximize their available benefits.
- Bachelor's degree in a related field or equivalent experience.
- At least one year of experience in an office environment, healthcare setting, or call center.
- Intermediate to advanced computer skills, proficient working within multiple systems at once.
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
We offer a competitive salary of $40,000 - $60,000 per annum, depending on experience. Additional benefits include:
- Medical, dental, and vision insurance
- 401(k) eligibility after 30 days of employment
- Employee stock purchase plan
- Tuition reimbursement
Owens & Minor is an equal opportunity employer committed to diversity and inclusion. We strive to create a growth-oriented culture that values each teammate's perspective and contributions. Join us in making a difference in the lives of patients and their families.
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