Loyalty Strategy Team Lead

5 days ago


Englewood, Colorado, United States DISH Full time
Join Our Expert Team

We are seeking an exceptional Customer Retention Analytics Manager to lead our loyalty strategy team. If you have a passion for data-driven decision making and want to be part of a dynamic organization, we encourage you to apply.

DISH is a leading provider of satellite television service, live-streaming, and on-demand programming. Our company has been reimagining the future of connectivity for over 40 years, with a commitment to delivering innovative solutions that exceed customer expectations.

The Customer Retention Analytics Manager will play a critical role in developing and implementing strategies to minimize churn and maximize customer profitability. This includes analyzing large datasets, creating dynamic reports, and presenting insights to senior leadership. As a key member of our analytics team, you will leverage your expertise in data analysis, strategic recommendations, and project management to drive business outcomes.

Key Responsibilities:

  • Guide a team of analysts to uncover new opportunities, identify potential business risks, and develop targeted retention strategies
  • Coach team members through critical thinking scenarios, analytic-based problem solving, and consulting mindset approaches
  • Leverage financial modeling to develop strategic retention offers and enhance profitability within retention operations
  • Spearhead the development of loyalty-based AI/ML initiatives to generate churn mitigation with creative approaches
  • Support team project management, including opportunity identification, recommendation, implementation, and refinement phases
  • Develop and leverage cross-department partnerships to inform and implement effective retention solutions
  • Communicate complex storylines and data-driven recommendations to senior leadership
  • Stay up-to-date with industry trends, competitive strategies, and their impact on the video services business

Requirements:

  • Bachelor's degree in a field demonstrating logical thinking (e.g., mathematics, statistics, economics)
  • At least 2 years of experience managing or leading an analytics-based team
  • 4+ years of experience in data-driven analytics or strategy roles
  • Masters Degree in a relevant field (optional)

Compensation and Benefits:

We offer a competitive salary range of $83,950 - $119,900 per year, along with a comprehensive benefits package, including flexible spending accounts, HSA, 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan. Compensation may vary based on qualifications, skill level, and competencies.

Location:

This role is based in [location]. We strive to foster an inclusive and equitable workplace where every individual has the opportunity to succeed.



  • Englewood, Colorado, United States DISH Full time

    Job OverviewDISH, a pioneer in connectivity solutions, is reimagining the future of communication. With a business reach spanning satellite television service, live-streaming, and on-demand programming, smart home installation services, mobile plans, and products, we are building America's First Smart Network™.About Our TeamOur marketing and advertising...


  • Englewood, Colorado, United States DISH Full time

    Job OverviewDISH, a leading provider of satellite television and internet services, is seeking an experienced Strategic Loyalty Manager to join our team. In this role, you will be responsible for driving initiatives that mitigate churn and maximize customer profitability.Key ResponsibilitiesLead a team of analysts to uncover new opportunities and develop...


  • Englewood, Colorado, United States DISH Full time

    Job OverviewWe are seeking a seasoned professional to lead our loyalty strategy efforts, driving initiatives that minimize customer churn and maximize profitability. As a key member of our team, you will be responsible for guiding your team in uncovering new opportunities, identifying business risks, and implementing data-driven solutions.About UsDISH, an...


  • Englewood, Colorado, United States DISH Full time

    Key Responsibilities:Leading and supporting a team of analysts, you will drive high-value initiatives that mitigate churn through operational tactics and lifecycle loyalty management. Your goal, to minimize churn and maximize customer profitability, will be pursued through data analysis, strategic recommendations presented to senior leadership, and...


  • Englewood, Colorado, United States DISH Full time

    About UsDISH, an EchoStar company, has been reimagining the future of connectivity for over four decades. Our business spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.Our TeamOur marketing and advertising teams bring a unique blend of skills to tell the DISH TV and...


  • Englewood, Colorado, United States DISH Full time

    About the RoleWe are seeking a highly skilled Executive Data Analyst to join our team in driving high-value initiatives that mitigate churn through operational tactics and lifecycle loyalty management.


  • Englewood, Colorado, United States DISH Full time

    At DISH, we're reimagining the future of connectivity for over 40 years. Our innovative approach has led to a diverse portfolio of brands including EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and Gen Mobile.About the RoleWe're seeking an experienced Senior Compensation Manager to join our Human Resources team. As a key member of our HR department, you...


  • Englewood, Colorado, United States Digible Full time

    Job OverviewDigible is a privately owned and operated company founded in 2017, dedicated to providing sophisticated digital marketing solutions to the multifamily industry.We pride ourselves on our collaborative, transparent, and authentic culture, which is reflected in every aspect of our work environment.Key ResponsibilitiesDrive technology selections and...


  • Englewood, Colorado, United States DISH Full time

    Company OverviewDISH, an EchoStar company, has been pioneering innovative connectivity solutions for over 40 years. Our extensive portfolio spans satellite television services, live-streaming and on-demand programming, smart home installation services, mobile plans and products.Our mission is to reimagine the future of connectivity, and we're committed to...


  • Englewood, Colorado, United States Dish Full time

    At DISH, we're redefining the future of connectivity. Our mission is to enhance customer loyalty by improving their experience and engagement.The Customer Retention Department is a dynamic team that blends marketing, operations, strategy, and analytics. As a key member, you'll drive initiatives to retain and monetize our customer base across DISH and Sling...


  • Englewood, Colorado, United States DISH Full time

    Job Description As a Senior Retention Strategist at DISH, you will drive high-value initiatives to mitigate churn and maximize customer profitability. With a focus on lifecycle loyalty management, you will analyze data, present strategic recommendations to senior leadership, and coordinate plans into action. Company Overview DISH is a leading provider of...


  • Englewood, Colorado, United States Smashburger Full time

    Join our team as a Food Service Team Lead and take your culinary skills to the next level! As a key member of our team, you will be responsible for ensuring that every guest receives Gold Standard service and has an exceptional dining experience.About the Job:This is a great opportunity to work with a fun and dynamic team. As a Culinary Guest Experience...


  • Englewood, Colorado, United States DISH Full time

    Job TitleDISH seeks a seasoned leader to drive data insights within the Customer Experience Operations (CXO) department. This team supports the enterprise with data and analytics needs surrounding billing, payments, delinquency, and credit.Key Responsibilities:Lead developers in delivering data-driven solutions to support business decisions.Develop...


  • Englewood, Colorado, United States AAPRO Consulting Full time

    AAPRO Consulting is seeking an experienced Cloud Data Architect Lead to lead the design, deployment, and optimization of our Salesforce Data Cloud implementation. As a seasoned expert in data architecture and integration, you will guide the development of scalable, innovative solutions that meet business needs and compliance standards.The ideal candidate...


  • Englewood, Colorado, United States Fidelity Investments Full time

    Job Summary:Fidelity Investments is seeking a highly skilled Portfolio Engineer to join our Systematic Portfolio Engineering team in Greenwood Village, CO. This role will be responsible for developing innovative investment solutions, analyzing large data sets, and configuring optimization platform inputs to improve portfolio quality.About the Role:We are...


  • Englewood, Colorado, United States Dish Full time

    Job Title: Strategic Customer Engagement LeadAt DISH, we're reimagining the future of connectivity. Our mission is to deliver innovative solutions that enhance customer experiences.About the Role:We're seeking a Strategic Customer Engagement Lead to join our marketing team. As a key member of our team, you'll be responsible for developing and executing...


  • Englewood, Colorado, United States HCA HealthONE Swedish Full time

    About UsHCA HealthONE Swedish, a renowned healthcare provider in the Rocky Mountain region, is committed to delivering exceptional patient care and improving lives. Our dedication to excellence has earned us recognition as one of the World's Most Ethical Companies by the Ethisphere Institute.Job SummaryWe are seeking an experienced Surgical Cardiology...


  • Englewood, Colorado, United States Unison Systems Inc. Full time

    Job OverviewWe are seeking a skilled Project Manager to join our Data Analytics team at Unison Systems Inc. in Denver.This role will work closely with Data Engineering teams and Product Stakeholders to deliver robust and validated data for product enhancements, improvements, and new features.Key Responsibilities:Aggregate stakeholder requests and create...


  • Englewood, Colorado, United States Floyd's 99 Barbershop Full time

    Company Overview">Floyd's 99 Barbershop is a dynamic and fast-paced industry leader, consistently among the busiest shops nationwide. We're seeking a skilled Business Development Team Lead to join our operations team.


  • Englewood, Colorado, United States Enhabit Inc. Full time

    We are seeking a highly skilled Clinical Team Lead to join our team at Enhabit Home Health & Hospice. As a Clinical Team Lead, you will play a critical role in ensuring the overall coordination of home health services to all clients is delivered according to acceptable standards of practice.Key Responsibilities:Assist the Branch Director in coordinating home...