Center Manager
4 weeks ago
We are seeking a highly motivated and experienced Center Manager to join our team at Wax Center Partners. As a Center Manager, you will be responsible for leading a team of Guest Service Associates and Wax Specialists to achieve exceptional results and provide an outstanding guest experience.
Key Responsibilities:- Set and achieve daily, monthly, and annual goals for the center and associates
- Supervise, motivate, and coach associates to achieve their professional best
- Celebrate positive associate performance and identify opportunities for improvement
- Manage the guest experience and resolve any issues in a timely and solution-driven manner
- Analyze business trends to schedule staff and manage time off requests
- Interview, hire, and train new associates as needed
- Own and be accountable for creating a positive work environment that increases productivity and reduces turnover
- Grow and encourage WCP culture within the center
- 1-3 years of retail management experience, preferably in the beauty industry
- Flexibility with work schedule, including mornings, evenings, and weekends
- Demonstrated success in achieving selling and operational excellence by hiring, leading, retaining, motivating, and developing effective team members
- Highly resourceful, flexible, and able to solve problems promptly
- Ability to build and maintain relationships with associates and business landscape knowledge
- Excellent organizational and time management skills
- Experience coaching, developing, and motivating those around you
- Ability to communicate effectively across multiple platforms at all levels
- Strong customer service orientation and an obsession with creating the ultimate team member and guest experience
- Proficient in Microsoft Office Suite
- Base salary of $50-52k + bonus of $10,800 annually at goal + commission of 2% on individual package sales
- 401(k) Retirement Savings Plan
- Medical, Dental, Vision, and Disability Insurance
- Paid Time Off
- Discounts on waxing services and retail products
- Free waxing during Wax Associate Training
- Advancement opportunities for those wanting to further their development within the organization
At Wax Center Partners, we're not just the Experts in Wax-we're also a career destination for those who are Champions of Confidence. Working with us means being part of one of the largest and most reputable companies in the beauty industry.
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