Operations Manager for Vehicle Rentals

3 weeks ago


Memphis, Tennessee, United States Budget Rent a Car Full time
Job Overview

Are you seeking a rewarding and dynamic workplace that fosters professional development and growth?

Your search ends here

Budget Rent a Car is on the lookout for a skilled Manager to join our ranks.

If you thrive in a fast-paced environment that encourages learning and daily growth, this position is tailored for you. We value teamwork and recognize that every employee contributes significantly to our collective success.

Key Responsibilities:
  • Oversee, mentor, and assess the performance of team members in alignment with management standards.
  • Enforce company policies consistently and fairly, ensuring effective communication with staff while preparing necessary documentation.
  • Set, communicate, and review objectives and procedures for team members in line with corporate goals.
  • Facilitate meetings to address challenges, employee feedback, strategic plans, and forecasts.
  • Track the financial performance of the branch, including transactions, revenue, rental duration, daily averages, and business rentals.
  • Safeguard company assets, including vehicle inventory and cash management.
  • Continuously evaluate rates and fleet availability to meet customer demands.
  • Analyze and adjust personnel expenses to ensure adherence to profit targets.
  • Implement effective scheduling to minimize overtime while meeting customer needs and business levels.
  • Review time cards, enforce compliance, and manage shift allocations as required.
  • Observe and guide employees in customer interactions to uphold service standards.
  • Address customer complaints to ensure satisfaction within the scope of authority.
  • Perform additional duties and special projects as assigned.
Benefits:
  • Competitive base salary with a guaranteed bonus structure.
  • Comprehensive benefits package available after 60 days of employment.
  • One week of paid vacation plus two personal days after one year of service.
  • Medical, dental, vision, 401(k), and life insurance options.
Qualifications:
  • High School Diploma or equivalent required.
  • Minimum of one year of customer service experience.
  • Strong communication skills with experience in conflict resolution.
  • Proficient in standard office equipment such as fax machines, calculators, and copiers.
  • Prior experience in retail and sales is highly desirable.
  • Experience in a fast-paced, dynamic work environment is essential.


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