Ecommerce Customer Service Representative
3 weeks ago
Russo Power Equipment is seeking a highly skilled Customer Service Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our customers, resolving issues, and answering questions about our products.
Responsibilities:
- Provide solutions for customer complaints and questions
- Communicate with customers via phone and email
- Take orders and process returns
- Become a product expert and understand each customer's needs
- Engage with clients in a friendly and professional manner
- Offer support and solutions to customers in accordance with our customer service policies
Requirements:
- 1 year of customer service experience required
- Ability to multitask and prioritize customer interactions
- Strong problem-solving and communication skills
- Working knowledge of outdoor power equipment and landscaping industry a plus
Benefits:
- Flexible scheduling
- Paid time off and vacation
- Overtime opportunity
- Major medical, vision, and dental coverage
- 401(k) employer match contribution
- Employee discount
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