Customer Service Representative
4 days ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Locke Supply Co. This role is perfect for someone who enjoys working in a fast-paced environment, providing excellent service to customers, and contributing to the success of our wholesale distribution business.
About Us: Locke Supply Co. is an employee-owned distributor specializing in plumbing, electrical, and HVAC parts and equipment. With over 190 store locations across seven states, we offer a wide range of products and services to meet the needs of our customers.
Job Summary: As a Customer Service Representative, you will be responsible for providing exceptional customer service, responding to customer inquiries, resolving issues, and delivering products to customers. You will also work closely with our sales team to identify opportunities to grow our business and provide solutions to customers' needs.
Responsibilities:
- Provide excellent customer service through phone, email, and in-person interactions
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Deliver products to customers in a safe and efficient manner
- Work closely with the sales team to identify opportunities to grow our business and provide solutions to customers' needs
- Maintain accurate records and reports as required
Requirements:
- High school diploma or equivalent required
- Valid driver's license and clean driving record required
- Basic computer skills and ability to learn new software quickly
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Benefits: We offer a competitive salary and benefits package, including health, dental, and vision insurance, a 401(k) plan, and an Employee Stock Ownership Plan (ESOP). Our full-time employees also enjoy a safe work environment, ongoing training, and monthly incentives.
Estimated Salary Range: $29,000 - $34,000 per year, based on experience.
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