Customer Experience Ambassador

4 weeks ago


Lockport, New York, United States Nothing Bundt Cakes Full time
Job Summary

The Nothing Bundt Cakes Guest Service Representative is responsible for creating a warm and welcoming environment for our guests, offering creative solutions for unique celebratory occasions, and selling our delicious cakes. This role is the first point of brand contact in our bakery and plays an essential part in engaging and bringing joy to our guests, creating a memorable experience, and leaving a positive, lasting impression.

Key Responsibilities
  • Guest Interaction: Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine their interests and needs, and follow the Nothing Bundt Cakes Sweet Steps of Service to create a superior guest experience.
  • Product Knowledge: Maintain strong product knowledge to educate guests on Nothing Bundt Cakes cake distinction, size, and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Sales and Merchandising: Suggest additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Order Processing: Process guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join the Nothing Bundt Cakes Email Club to benefit from special promotions and remain connected.
  • Bakery Presentation: Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Merchandise Replenishment: Replenish retail merchandise and cake display case to ensure a strong visual presentation.
  • Team Support: Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Compliance: Comply with all health and safety guidelines and Nothing Bundt Cakes policies and procedures, including strict adherence to dress code and personal hygiene.
Core Values and Competencies
  • Servant's Heart: Goes above and beyond to support the team or guest, and is reliable, trustworthy, and responsive.
  • Spirit of a Champion: Demonstrates pride in responsibilities, an intense drive, and a passion to succeed.
  • Genuine Connections: Projects warmth, enthusiasm, and optimism that attracts others.
Requirements
  • Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident, and communicative.
  • Enjoys interacting with diverse people and excels at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Is diligent, organized, and self-motivated.
  • Has the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
  • Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Compensation

$9.50 - $11.00 per hour



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