Intake and Customer Service Specialist

4 days ago


Saint Petersburg, United States Bio-Genetics Laboratory Full time
Role Overview

We are looking for a highly skilled and customer-oriented individual to join our team as an Intake and Customer Service Specialist at Bio-Genetics Laboratory.

About the Company:

Bio-Genetics Laboratory is a CLIA-certified and CAP Accredited laboratory with a 20-year history of operations. We offer a full suite of genetic-based tests and work directly with patients' primary care physicians to order genetic testing.

Duties and Responsibilities:

  • Conduct intake interviews with patients to gather required information.
  • Enter patient data accurately into our system.
  • Provide top-notch customer service during the intake process.
  • Communicate effectively with patients to ensure they understand procedures.
  • Utilize medical terminology appropriately.

Compensation and Benefits:

  • $14.00 per hour paid training plus bonus.
  • $15.00 per hour plus bonus after 2 weeks of training.
  • $16.00 - $20.00 per hour plus bonus after 90-day performance evaluations.

Requirements:

  • You must have a clear speaking voice.
  • Excellent communication and active listening skills are essential.
  • You should be proficient in English.

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