Operations Associate

3 weeks ago


Andover, Minnesota, United States DraftKings Inc. Full time
Job Overview

As an Operations Associate at DraftKings Inc., you will play a pivotal role in driving the success of our digital lottery courier product, Jackpocket. Your primary responsibility will be to manage every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption.

This is a unique opportunity to shape the future of the rapidly growing lottery industry while working in a fast-paced fulfillment center environment. You will be responsible for managing customer lottery ticket orders and redemptions, keeping systems updated with real-time customer order statuses and tracking information, and streamlining workflows to meet daily objectives and hit deadlines.

Key Responsibilities:

  • Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish.
  • Keep our systems updated with real-time customer order statuses and tracking information.
  • Streamline and organize workflows to meet daily objectives and hit deadlines.
  • Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.
  • Step in to support various operational projects as they arise, contributing to the team's overall success.

Requirements:

  • Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance.
  • Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
  • Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
  • Exceptional customer service, communication, and time management skills.
  • Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfillment setting.

What We Offer:

The US hourly rate for this full-time position is $16.00 - $19.00, plus benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

About DraftKings Inc.

DraftKings Inc. is a digital sports entertainment and gaming company created to fuel the competitive spirits of sports fans with products that range across daily fantasy, regulated gaming, and digital media. Headquartered in Boston, and launched in 2012 by Jason Robins, Matt Kalish, and Paul Liberman, DraftKings is the only U.S.-based vertically integrated sports betting operator. DraftKings is a multi-channel provider of sports betting and gaming technologies, powering sports and gaming entertainment for 50+ operators across more than 15 regulated U.S. and global markets, including Arkansas and Oregon in the U.S. DraftKings' Sportsbook, offers mobile and retail betting for major U.S. and international sports and operates in the United States pursuant to regulations in Colorado, Indiana, Iowa, Mississippi, New Hampshire, New Jersey, New York, Pennsylvania, and West Virginia. DraftKings' daily fantasy sports product is available in 8 countries internationally with 15 distinct sports categories. DraftKings is the official daily fantasy partner of the NFL as well as an authorized gaming operator of the MLB and NBA.



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