Customer Service Coordinator

1 week ago


Denver, Colorado, United States Tolin Mechanical Systems Full time

**Job Summary:**

We are seeking a highly skilled and organized Customer Service Representative to join our team at Tolin Mechanical Systems. As a key member of our service operations team, you will be responsible for dispatching and scheduling service representatives, ensuring timely completion of customer commitments, and maintaining accurate records of maintenance contracts.

**Key Responsibilities:**

  • Dispatch service representatives and schedule daily, weekly, and monthly work assignments
  • Monitor and report on service status to ensure timely completion of customer commitments
  • Maintain accurate records of maintenance contracts, including type of coverage, services included, and billable services
  • Provide exceptional customer service and support to internal and external stakeholders
  • Collaborate with cross-functional teams to ensure seamless service delivery
  • Resolve customer complaints and issues in a professional and timely manner
  • Process purchase orders and sales support as needed
  • Ensure confidentiality of customer information

**Requirements:**

  • Two years of post-secondary education and/or minimum of two years Commercial HVAC dispatch experience
  • Key2Act/Great Plains software experience a plus
  • Understanding of 3rd party work order systems (Service Channel, etc.)
  • Proven track record of strong customer service experience and positive attitude
  • Over 18 years of age
  • High School diploma or GED
  • Excellent written and verbal communication skills
  • Excellent Customer Service phone skills
  • Ability to understand technical terminology and mechanical processes
  • Computer literate and technology savvy
  • Proficient in Microsoft Suite
  • Strong organizational skills
  • Detail oriented and ability to multi-task

**What We Offer:**

  • Average Starting Rate: $16-$17/hr. Combined experience, education, skills, and knowledge will be taken into consideration.
  • Medical, Dental, and Vision Plan
  • Life insurance
  • Long Term disability
  • Flexible Spending Accounts
  • 401K Plan
  • Profit Sharing based on company performance
  • Tuition Reimbursement
  • Company cell phone
  • Paid Holidays
  • PTO
  • Professional training and development


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