Customer Service Coordinator
1 week ago
**Job Summary:**
We are seeking a highly skilled and organized Customer Service Representative to join our team at Tolin Mechanical Systems. As a key member of our service operations team, you will be responsible for dispatching and scheduling service representatives, ensuring timely completion of customer commitments, and maintaining accurate records of maintenance contracts.
**Key Responsibilities:**
- Dispatch service representatives and schedule daily, weekly, and monthly work assignments
- Monitor and report on service status to ensure timely completion of customer commitments
- Maintain accurate records of maintenance contracts, including type of coverage, services included, and billable services
- Provide exceptional customer service and support to internal and external stakeholders
- Collaborate with cross-functional teams to ensure seamless service delivery
- Resolve customer complaints and issues in a professional and timely manner
- Process purchase orders and sales support as needed
- Ensure confidentiality of customer information
**Requirements:**
- Two years of post-secondary education and/or minimum of two years Commercial HVAC dispatch experience
- Key2Act/Great Plains software experience a plus
- Understanding of 3rd party work order systems (Service Channel, etc.)
- Proven track record of strong customer service experience and positive attitude
- Over 18 years of age
- High School diploma or GED
- Excellent written and verbal communication skills
- Excellent Customer Service phone skills
- Ability to understand technical terminology and mechanical processes
- Computer literate and technology savvy
- Proficient in Microsoft Suite
- Strong organizational skills
- Detail oriented and ability to multi-task
**What We Offer:**
- Average Starting Rate: $16-$17/hr. Combined experience, education, skills, and knowledge will be taken into consideration.
- Medical, Dental, and Vision Plan
- Life insurance
- Long Term disability
- Flexible Spending Accounts
- 401K Plan
- Profit Sharing based on company performance
- Tuition Reimbursement
- Company cell phone
- Paid Holidays
- PTO
- Professional training and development
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