Technical Project Manager
3 weeks ago
Role: Technical Project Manager
Duration: Full Time
Location: Seattle, WA (Onsite)
Key job responsibilities
- Manage various tools launches and provide expert advice for business needs.
- Develop use cases by gathering business requirements and collaborate with workforce management, analytics, audit operations, software development, and product teams to build required features.
- Mitigate capacity risks by managing dependencies across multiple operating units. Clearly communicate dependencies and manage/track exceptions.
- Monitor project plans, secure resources, drive change management strategies, and collaborate effectively to achieve project goals.
- Use analytical and statistical rigor to solve complex problems and drive business decisions.
- Develop queries and visualizations for ad hoc requests and projects, as well as ongoing reporting. Review and audit existing ETL jobs and SQL queries.
- Avoid best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.
- Effectively communicate - understand who needs information, what information is needed, who would provide that information, and when is the information needed. Also, able to write good narratives and business cases.
- Anticipate bottlenecks, provide escalation management, make trade-offs, and balance business needs versus technical constraints.
- Remain flexible to changing priorities, be open to new ideas, and have customer success firmly as the focus.
- Develop end-to-end business strategy, customer experience, and offering for expansions.
- Drive execution of business process improvement and business growth opportunities across multiple global teams and product lines, working closely with business, operations, and technical teams.
- Identify areas of automation and write business and functional requirements, then program manage the automation programs interacting with business, operations, and technical teams.
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