Technical Project Manager

3 weeks ago


Reston, Virginia, United States People Tech Group Inc Full time

Role: Technical Project Manager

Duration: Full Time

Location: Seattle, WA (Onsite)

Key job responsibilities

  • Manage various tools launches and provide expert advice for business needs.
  • Develop use cases by gathering business requirements and collaborate with workforce management, analytics, audit operations, software development, and product teams to build required features.
  • Mitigate capacity risks by managing dependencies across multiple operating units. Clearly communicate dependencies and manage/track exceptions.
  • Monitor project plans, secure resources, drive change management strategies, and collaborate effectively to achieve project goals.
  • Use analytical and statistical rigor to solve complex problems and drive business decisions.
  • Develop queries and visualizations for ad hoc requests and projects, as well as ongoing reporting. Review and audit existing ETL jobs and SQL queries.
  • Avoid best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.
  • Effectively communicate - understand who needs information, what information is needed, who would provide that information, and when is the information needed. Also, able to write good narratives and business cases.
  • Anticipate bottlenecks, provide escalation management, make trade-offs, and balance business needs versus technical constraints.
  • Remain flexible to changing priorities, be open to new ideas, and have customer success firmly as the focus.
  • Develop end-to-end business strategy, customer experience, and offering for expansions.
  • Drive execution of business process improvement and business growth opportunities across multiple global teams and product lines, working closely with business, operations, and technical teams.
  • Identify areas of automation and write business and functional requirements, then program manage the automation programs interacting with business, operations, and technical teams.


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