Customer Service Representative

7 days ago


Fremont, Michigan, United States Adecco US, Inc. Full time

Company Overview: We are a leading staffing agency looking for a skilled Customer Service Representative to join our team at a client location in Fremont, MI.

Salary: $15.00 per hour

Job Description:

We are seeking a Bilingual (Spanish-English) Customer Service Agent to provide excellent customer service to clients via phone, email, and in-person inquiries. The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle customer inquiries efficiently and professionally.

Key Responsibilities:

  • Assist customers in both English and Spanish via phone, email, and in-person inquiries.
  • Provide accurate information regarding products, services, and policies.
  • Handle customer complaints and resolve issues in a timely and courteous manner.
  • Process orders, returns, and exchanges, ensuring accuracy.
  • Maintain records of customer interactions and transactions.
  • Collaborate with other departments to resolve customer concerns.

Required Skills and Qualifications:

  • Fluent in both Spanish and English (written and spoken).
  • Previous customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Strong attention to detail and organizational abilities.
  • Verification of High School Diploma or GED.
  • Reliable transportation to the worksite in Fremont, MI.

Benefits:

We offer a competitive salary and benefits package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

Equal Opportunity Employer: We are an equal opportunity employer and welcome applications from diverse candidates. We consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.



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