Customer Service Representative
7 days ago
Company Overview: We are a leading staffing agency looking for a skilled Customer Service Representative to join our team at a client location in Fremont, MI.
Salary: $15.00 per hour
Job Description:
We are seeking a Bilingual (Spanish-English) Customer Service Agent to provide excellent customer service to clients via phone, email, and in-person inquiries. The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle customer inquiries efficiently and professionally.
Key Responsibilities:
- Assist customers in both English and Spanish via phone, email, and in-person inquiries.
- Provide accurate information regarding products, services, and policies.
- Handle customer complaints and resolve issues in a timely and courteous manner.
- Process orders, returns, and exchanges, ensuring accuracy.
- Maintain records of customer interactions and transactions.
- Collaborate with other departments to resolve customer concerns.
Required Skills and Qualifications:
- Fluent in both Spanish and English (written and spoken).
- Previous customer service experience preferred.
- Excellent communication and problem-solving skills.
- Strong attention to detail and organizational abilities.
- Verification of High School Diploma or GED.
- Reliable transportation to the worksite in Fremont, MI.
Benefits:
We offer a competitive salary and benefits package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.
Equal Opportunity Employer: We are an equal opportunity employer and welcome applications from diverse candidates. We consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.
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