Service Operations Director

5 days ago


Puyallup, Washington, United States Camping World Full time
About the Role

Camping World is seeking a highly skilled Service Operations Director to lead our growing team. This key role involves overseeing the delivery of exceptional customer satisfaction and profitability at our thriving Service Center.

Key Responsibilities
  • Support and manage Service Managers as part of the Fixed Operations team in the location, driving profitability and ensuring customer satisfaction.
  • Maintain a consistently high level of internal and external customer satisfaction throughout the service department.
  • Drive business growth through increased sales, gross profit, and labor cost control.
  • Build a high-performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through associate development and best hiring practices.
Requirements
  • Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred.
  • Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast-paced, deadline-driven environment.
  • Strong written and verbal communication skills.
  • Proficiency in dealership software systems (ADP, IDS, Reynolds & Reynolds, etc.).
  • Intermediate or better skills in MS Office (Word, Excel, Outlook).
  • Ability to read and analyze P&L reports.
Compensation and Benefits

The estimated annual salary for this position is $120,000 - $160,000. In addition to competitive pay, we offer 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave, Tuition Reimbursement, and on-the-job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision, and more. Part-time associates are offered access to dental & vision coverage.

Company Overview

Camping World is a leading retailer of recreational vehicles, outdoor gear, and accessories. We are committed to providing exceptional customer experiences and promoting a culture of employee development, customer satisfaction, and philanthropy.



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