Eligibility Worker/Human Services Specialist 3

3 weeks ago


Prineville, United States State of Oregon Full time
Job Description:

Position Title: Eligibility Worker/Human Services Specialist 3

Key Responsibilities:

  • Determine financial eligibility for Medicaid/Medical Assistance Programs, Supplemental Assistance Program (SNAP), Employment Related Day Care (ERDC), and Long-Term Care Services (LTCS).
  • Provide excellent customer service by ensuring information provided is given timely and accurately, responses are made in a calm, courteous and respectful manner.
  • Update narrative reports summarizing new information from client and collateral sources.

Requirements:

  • Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation.
  • An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes:

  • Experience delivering excellent customer service, demonstrating exceptional communication skills while interacting with the public, coworkers, and managers.
  • Experience explaining and articulating complex laws, rules, and policies in a customer-focused manner, to a non-technical audience.
  • Accuracy and attention to detail ensuring a complete understanding of the task being worked on.
  • Experience with accurately completing highly technical and detailed work.

Working Conditions:

  • Work is conducted in offices and other program sites.
  • Work can require travel, including overnight.
  • Requires a valid driver's license or other acceptable method of transportation. Must have an acceptable driving record.

Application Instructions & Requirements:

Your work history profile and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.

  • Please upload a resume or complete the work history profile.
  • Current State of Oregon employees: Apply via your employee Workday account.
  • If you are not a current State of Oregon employee, view this link.
  • After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

Additional Requirements:

  • A valid driver's license and acceptable driving record is required.
  • Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
  • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

We are an Equal Opportunity Employer:

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

About the Oregon Department of Human Services:

We are a diverse workforce that collaborates and learns from each other to improve services that support the elderly, people with disabilities and communities. We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The has four points that explain the agency's goals related to equity and inclusion.

Benefits:

  • Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and including health, dental, vision and much more.


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