Customer Service Representative
2 days ago
We are seeking a highly motivated and customer-focused Customer Service Representative - Seasonal Team Member to join our team at Michaels Stores, Inc.
About the Job:
This is a seasonal position that will provide exceptional customer service, assist customers with shopping and product information, and support the store's operations. As a key member of our team, you will be responsible for delivering an excellent customer experience, ensuring the store is well-stocked and maintained, and assisting with various tasks as assigned.
Key Responsibilities:
- Provide exceptional customer service, answering questions, and resolving issues in a professional and courteous manner.
- Assist customers with shopping, locating products, and providing solutions to meet their needs.
- Process transactions accurately and efficiently, handling cash, credit card payments, and other forms of payment.
- Maintain a clean and organized store environment, including visual merchandising, restocking shelves, and performing housekeeping duties.
- Participate in ongoing training and development to enhance knowledge and skills in areas such as customer service, sales, and store operations.
- Work collaboratively with colleagues to achieve sales goals, promote company initiatives, and maintain a positive work environment.
Requirements:
- High school diploma or equivalent required; some college education preferred.
- Minimum 6 months of retail or customer-facing experience.
- Excellent communication and interpersonal skills.
- Able to lift up to 50 pounds, stand for long periods, and move throughout the store.
- Availability to work a variety of shifts, including evenings, weekends, and holidays.
Benefits:
- A competitive hourly rate of $12.50-$15.00 per hour, depending on location and experience.
- A generous discount program for Michaels products and services.
- Opportunities for advancement and career growth within the company.
- A supportive and inclusive work environment that values diversity and promotes creativity.
Estimate Salary Range: $25,000 - $35,000 per year (based on 20-30 hours/week, 52 weeks/year), depending on location and experience.
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