Retail Associate
4 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Associate - Member Experience Specialist. In this role, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and maintaining a clean and organized store environment.
Key Responsibilities:
- Provide member service by acknowledging members, identifying their needs, and assisting with purchasing decisions.
- Process member purchases, assist with payments, and utilize cash registers to complete transactions.
- Maintain a clean and organized store environment, including sweeping and cleaning the parking lot, and ensuring carts are available and in good condition.
- Assist with club pick up orders, including contacting members to notify them of delayed pickup times, informing them of unavailable products, and offering alternative options.
- Resolve member issues and concerns, and promote the company's products and services.
Requirements:
- Customer service experience, preferably in a retail environment.
- Ability to work in a fast-paced environment, with a focus on providing exceptional member service.
- Strong communication and problem-solving skills.
- Ability to stand for long periods of time and lift up to 25 pounds.
What We Offer:
- Competitive hourly wage, with opportunities for performance-based bonuses.
- A comprehensive benefits package, including medical, vision, and dental coverage.
- 401(k) and stock purchase plans.
- Paid time off, including PTO and parental leave.
About Sam's Club:
At Sam's Club, we are committed to providing our members with a positive shopping experience. We offer a wide range of products and services, including groceries, electronics, and pharmacy services. Our team is dedicated to providing exceptional customer service, and we are seeking individuals who share our values and are passionate about delivering a great member experience.
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