Quality Outreach Specialist

1 week ago


Reno, Nevada, United States UHS Full time
Job Summary

We are looking for a skilled and empathetic Member Outreach Representative to join our team at Prominence Health. As a Member Outreach Representative, you will serve as a call agent reaching out to members to promote quality and wellness programs.

Your primary function will be contacting Prominence Health Plan members by phone to inform and educate them on our health insurance offerings, products, or services. You will also respond to inquiries, assist with quality improvement initiatives, and identify areas for quality enhancements.

This is a challenging and rewarding role that requires excellent communication skills, attention to detail, and the ability to work independently in a fast-paced environment. If you have 3+ years of experience in making outbound calls to members and/or patients, and a strong understanding of health plan departments and functional areas for problem resolution, we encourage you to apply.

Key Responsibilities
  • Contacting Prominence Health Plan members by phone to promote quality and wellness programs
  • Informing and educating members on health insurance offerings, products, or services
  • Responding to inquiries and assisting with quality improvement initiatives
  • Identifying areas for quality enhancements and consulting with department leaders on quality improvement initiatives
Salary and Benefits

The estimated annual salary for this role is $55,000 - $70,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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