Client Service Representative

1 month ago

Albuquerque, New Mexico, United States Travers Mechanical Services Full time
Job Summary

This is an entry-level position responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patients right to privacy by ensuring that only authorized individuals have access to the patients medical information and that all releases of information are in compliance with the request authorization company policy and HIPAA regulations.

Key Responsibilities
  • Receives incoming requests for information and responds to requests by opening mail assisting walk-ins and telephone inquiries and retrieving facsimile inquiries in a timely manner.
  • Date stamps all requests and highlights pertinent data to facilitate processing.
  • Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
  • Completes release of information requests including retrieving patients medical charts and returning charts copying/scanning medical records accurately and correctly according to requests established procedures and established standards of quality and productivity; and electronically transmits medical record to processing operations.
  • Performs quality checks on all work to assure accuracy of the release confidentiality and proper invoicing.
  • Maintains equipment in excellent operating condition (inside and out) and troubleshoots equipment issues with assistance from the Help Desk department.
  • Provides excellent customer service by being attentive respectful and professional at all times; insures understanding of customer request and follow-through as promised; being proactive in identifying and addressing member concerns or problems.
  • Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.
  • Maintains a neat clean and professional personal appearance and observes the dress code established by the Company or the member facility.
  • Maintains a clean and orderly work area insures that records and files are properly stored before leaving area and insures adequate supplies to meet customer requests.
  • Maintains working knowledge of the current state laws regarding fee structure and HIPAA regulations as well as facility policies and procedures in regards to release of information.
  • Ability to maintain regular attendance and punctuality as scheduled. Notifies Manager Operations and/or Supervisor if unable to adhere to daily schedule.
  • Adheres to all Company time and attendance policies or applicable law covering meal breaks and rest periods. Records all accurate work hours in the Company's designated time-keeping system daily and adheres to the Company's overtime policy and procedures for requesting time off or change in schedule.
  • Works within scope of position and direction; willingly accepts assignments and is available to take on additional member facilities and assist with ROI backlogs.
  • Performs responsibilities in accordance with the Company's and member facilities policies and procedures and state and federal labor regulations and works to minimize confidentiality breaches.
  • Maintains confidentiality information security and ethical behavior when handling all Company and medical records information during transport storage and disposal. Will not remove medical records information from member site unless written authorization is provided by the facility's HIM Director Company Manager and/or Supervisor and Vice President of Operations.
  • Attends and participates in required educational training sessions and staff meetings as scheduled and assigned.
  • Ability to adapt to change and respond to difficult and challenging situations in a professional manner.
  • Accepts new assignments willingly to meet business needs.
  • Communicates with Manager on an ongoing basis providing information and data as requested including members changing needs and requests.
  • Promptly reports to Manager any customer service concerns and/or any potential HIPAA violations whether actual or perceived.
  • Informs Manager of site or work difficulties special project requests from facility and fluctuating volume in daily workload.
  • Ability to accurately and efficiently utilize a computer for data input retrieval of data and all other tasks associated with release of information services and time reporting.
  • Ability to work with minimum supervision organize workload and prioritize work tasks to meet production goals.
  • Ability to recognize emergency situations within context of job duties and communicate potential issues to Supervisor and/or Manager Operations.
  • Maintains knowledge of safety procedures to ensuring a safe work environment and reports safety concerns to Supervisor and/or Manager Operations.
  • Maintains a current and valid driver's license and insures personal automobile insurance is in force and will be maintained in at least the amounts required by state law on any automobile or transportation that is used in connection with Company duties.
  • Checks the Company's and other assigned email and communication systems such as REP Online and member assigned email on a daily basis. Utilizes assigned tools within established guidelines. Performs other tasks as assigned including but not limited to working at facilities within 50 miles of principal site as business needs arise.
  • Adheres to the Company's Code of Conduct and business standards.

  • Customer Service Representative

    4 weeks ago

    Albuquerque, New Mexico, United States WaFd Bank Full time

    At WaFd Bank, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in providing exceptional customer service and support to our clients.Key Responsibilities:Provide friendly and courteous service to clientsPerform efficient and accurate banking transactionsBuild...

  • Customer Service Representative

    4 weeks ago

    Albuquerque, New Mexico, United States Henrie Agency Full time

    Job DescriptionWe are seeking a highly motivated and results-driven Customer Service Representative to join our team at Henrie Agency - Symmetry Financial Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and...

  • Customer Service Representative

    4 weeks ago

    Albuquerque, New Mexico, United States Blue Compass RV Albuquerque Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and ensuring a positive experience for all visitors to our dealership.Key...

  • Customer Service Representative

    1 month ago

    Albuquerque, New Mexico, United States Fidelity Investments Full time

    Job Overview:Fidelity Investments is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and resolving issues in a timely and professional manner.This is a full-time position that requires strong...

  • Customer Service Representative

    4 weeks ago

    Albuquerque, New Mexico, United States American Air Filter Company, Inc. Full time

    Customer Service Representative Job SummaryAmerican Air Filter Company, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing world-class customer service to our clients, exceeding their expectations through advanced soft skill techniques, product...

  • Customer Service Representative

    4 weeks ago

    Albuquerque, New Mexico, United States Aerotek Full time

    Job OverviewAerotek is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Collaborate with...

  • Service Sales Representative

    4 weeks ago

    Albuquerque, New Mexico, United States Sabio Systems Full time

    Job SummaryWe are seeking a highly motivated Service Sales Representative to join our team at Sabio Systems. As a Service Sales Representative, you will be responsible for managing and growing customer accounts within our clients' rental services. This is a fast-paced, physical role that combines customer service, sales, and delivery responsibilities.Key...

  • Financial Services Representative

    4 weeks ago

    Albuquerque, New Mexico, United States Enterprise Bank and Trust Full time

    Job SummaryThe Financial Services Representative serves as the bank's front-line customer service associate, responsible for creating a welcoming environment and good impression for our customers. Key job functions include account and service origination, handling teller transactions, and responding to customer inquiries by telephone and in person.Key...

  • Customer Service Representative

    1 month ago

    Albuquerque, New Mexico, United States Carlos Salazar - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences that drive business growth.Key ResponsibilitiesEstablish and maintain strong relationships with customers,...

  • Customer Service Representative

    4 weeks ago

    Albuquerque, New Mexico, United States Aerotek Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Aerotek. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCollaborate with customers, sales teams, and other departments to provide information about...

  • Customer Service Representative

    3 weeks ago

    Albuquerque, New Mexico, United States Glaz-Tech Industries Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Glaz-Tech Industries. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely...

  • Family Services Representative

    1 month ago

    Albuquerque, New Mexico, United States The Salvation Army Full time

    Job Summary:The Salvation Army is seeking a highly motivated and compassionate Family Services Representative to join our team in Albuquerque, New Mexico. As a key member of our Family Services Division, you will play a vital role in providing support and resources to individuals and families in need.Key Responsibilities: Conduct client intake interviews to...

  • Customer Service Representative

    4 weeks ago

    Albuquerque, New Mexico, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service to our customers, taking orders, and ensuring that our customers have a positive experience with our brand.Key...

  • Customer Service Representative

    4 weeks ago

    Albuquerque, New Mexico, United States Fidelity Investments Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at Fidelity Investments. As a Financial Customer Associate, you will play a critical role in providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerProvide...

  • Customer Service Representative

    4 weeks ago

    Albuquerque, New Mexico, United States Ajilon Full time

    Customer Service RepresentativeAt Ajilon, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for:Receiving high-volume inbound calls and responding to customer inquiriesProviding exceptional customer service and resolving issues in a timely mannerAssisting...

  • Customer Service Representative

    1 month ago

    Albuquerque, New Mexico, United States American Air Filter International Full time

    Job DescriptionAmerican Air Filter International is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...

  • Bilingual Healthcare Customer Service Representative

    4 weeks ago

    Albuquerque, New Mexico, United States Continuum Global Solutions Full time

    Job Summary: We are seeking a highly skilled and fluent Spanish bilingual customer service representative to join our team at Continuum Global Solutions. As a remote healthcare customer service specialist, you will be responsible for providing exceptional customer service to our clients, addressing their healthcare-related inquiries, and resolving their...

  • Customer Service Representative

    4 weeks ago

    Albuquerque, New Mexico, United States Randstad North America, Inc. Full time

    Key Responsibilities:We are seeking a Customer Service Representative to join our team at Randstad North America, Inc. As a Customer Service Representative, you will be responsible for ensuring that we deliver on our promise of outstanding service to our customers.Key Skills:Excellent communication and interpersonal skillsAbility to work in a fast-paced...

  • Customer Service Representative

    4 weeks ago

    Albuquerque, New Mexico, United States Insight Global Full time

    Customer Service Representative Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Insight Global. As a leader within the logistics industry, we are committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.Key Responsibilities:Provide excellent...

  • Customer Service Representative

    4 weeks ago

    Albuquerque, New Mexico, United States American Income Life AO - Joseph Tomanovich Full time

    Job DescriptionWe are seeking a highly motivated and results-driven Customer Service Representative to join our virtual team. As a Sales Support Specialist, you will be responsible for delivering exceptional customer service and support to our clients, while also pursuing new business opportunities and developing customized benefit plans.Key...