Front Desk Team Member
1 week ago
About Us
At Marriott Salt Lake at City Creek, we're dedicated to providing exceptional customer experiences. As a Front Desk Agent, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.
Job Description:
- We're seeking an experienced professional with excellent communication skills to join our team as a Front Desk Agent.
- You will be responsible for greeting guests, handling check-ins and check-outs, and responding to guest inquiries in a timely and professional manner.
- In this role, you'll have the opportunity to work in a fast-paced environment and develop your problem-solving skills while maintaining a high level of customer satisfaction.
- You will also be expected to maintain accurate records, handle cash and credit transactions, and perform other administrative tasks as needed.
- As a Front Desk Agent, you'll be the first point of contact for our guests, so it's essential that you have a positive attitude and are able to provide excellent customer service even in challenging situations.
Key Responsibilities:
- Greet guests immediately upon arrival and check-out.
- Respond to guest inquiries and resolve issues promptly and professionally.
- Handle cash, credit, and other payment transactions accurately and efficiently.
- Maintain accurate records and complete administrative tasks as needed.
- Work collaboratively with other hotel staff to ensure seamless guest experiences.
Requirements:
- A high school diploma or equivalent is required; a college degree is preferred.
- Previous hotel experience is highly desirable.
- Excellent communication and interpersonal skills are essential.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic math skills and accuracy when handling cash and credit transactions.
Benefits:
- Competitive salary: $40,000 - $60,000 per year.
- Medical, dental, and vision insurance.
- 401(k) plan with company match.
- Discounted parking and TRAX passes.
- Opportunities for career advancement and professional growth.
Salary Range: $40,000 - $60,000 per year
Location: Salt Lake City, UT
Language: English
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