Front Desk Team Member

1 week ago


Salt Lake, Utah, United States Marriott Salt Lake at City Creek Full time

About Us

At Marriott Salt Lake at City Creek, we're dedicated to providing exceptional customer experiences. As a Front Desk Agent, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.

Job Description:

  • We're seeking an experienced professional with excellent communication skills to join our team as a Front Desk Agent.
  • You will be responsible for greeting guests, handling check-ins and check-outs, and responding to guest inquiries in a timely and professional manner.
  • In this role, you'll have the opportunity to work in a fast-paced environment and develop your problem-solving skills while maintaining a high level of customer satisfaction.
  • You will also be expected to maintain accurate records, handle cash and credit transactions, and perform other administrative tasks as needed.
  • As a Front Desk Agent, you'll be the first point of contact for our guests, so it's essential that you have a positive attitude and are able to provide excellent customer service even in challenging situations.

Key Responsibilities:

  • Greet guests immediately upon arrival and check-out.
  • Respond to guest inquiries and resolve issues promptly and professionally.
  • Handle cash, credit, and other payment transactions accurately and efficiently.
  • Maintain accurate records and complete administrative tasks as needed.
  • Work collaboratively with other hotel staff to ensure seamless guest experiences.

Requirements:

  • A high school diploma or equivalent is required; a college degree is preferred.
  • Previous hotel experience is highly desirable.
  • Excellent communication and interpersonal skills are essential.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy when handling cash and credit transactions.

Benefits:

  • Competitive salary: $40,000 - $60,000 per year.
  • Medical, dental, and vision insurance.
  • 401(k) plan with company match.
  • Discounted parking and TRAX passes.
  • Opportunities for career advancement and professional growth.

Salary Range: $40,000 - $60,000 per year

Location: Salt Lake City, UT

Language: English


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