IT Solutions Specialist
7 days ago
About Diverse Lynx LLC
Diverse Lynx LLC is a forward-thinking organization that values diversity and promotes a workforce culture that celebrates individuality. We believe in creating an inclusive environment where everyone has the opportunity to grow and succeed.
Salary Estimate: $60,000 - $80,000 per annum (dependent on experience)
Job Description:
We are seeking an exceptional IT Solutions Specialist to join our team in San Antonio, TX. The successful candidate will be responsible for providing top-notch technical support and solutions to our clients. This role involves fulfilling ServiceNow requests, delivering IT equipment solutions, and collaborating with colleagues to drive innovation and excellence.
Key Responsibilities:
* Fulfill ServiceNow requests and provide expert-level technical support
* Deliver high-quality IT equipment solutions, including computer refreshes and imaging based on lines of business
* Collaborate with colleagues to develop and implement new technical solutions
* Analyze and process requests, resolving issues promptly and efficiently
* Develop and maintain technical documentation, including knowledge base articles and training materials
* Facilitate break-fix scenarios, ensuring minimal disruption to operations
* Monitor knowledge base owning group and incident queue, taking proactive measures to resolve issues
Requirements:
* Bachelor's degree in Computer Science or related field
* 3+ years of experience in IT solutions delivery
* Expertise in ServiceNow and other relevant technical tools
* Strong analytical and problem-solving skills
* Excellent communication and collaboration skills
* Ability to work independently and as part of a team
Benefits:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
About Us:
Diverse Lynx LLC is an Equal Employment Opportunity employer. We celebrate diversity and promote inclusivity in all aspects of our business. Our commitment to creating a positive and supportive work environment ensures that every employee feels valued and empowered to contribute their best.
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