Customer Service Expert for Infinity Replacement Windows
3 days ago
Job Overview
Infinity from Marvin is a progressive company that brings exceptional products to homeowners in need of window and door replacement. Our team ensures customers receive outstanding support in pre-sale and post-sales opportunities.
Highlights of the Role
- We provide technical expertise and customer-facing communication skills to retail partners and homeowners.
- We partner with subject matter authorities to create better solutions and address customer complaints in a timely and professional manner.
- We maintain customer service and technical support metrics, providing monthly reports to the team.
Salary Range
The estimated salary for this position is $25.00 per hour, based on experience and location in the US.
Requirements and Qualifications
- Bachelor's degree or equivalent experience
- Construction and building product knowledge preferred
- Understanding and ability to interpret architectural drawings
- CAD or other computer-aided design software experience preferred
- Fluid and confident verbal, nonverbal, written, and drawing communication skills
- 3+ years of customer service experience
Benefits
We offer a comprehensive benefits package, including health insurance, paid holidays, paid parental leave, 401(k) retirement savings match, and more. Some unique offerings include a wellbeing account, Better Living Day, profit sharing, Giving at Marvin, and Brighter Days Fund.
About Marvin
Marvin is a family-owned and led window and door company committed to creating better ways of living. We are one of America's Top 20 Large Employers of 2024 and have been designing, building, and engineering premier products for over 100 years.
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