Operating Systems Engineer II

Job Summary

The Operating Systems Engineer II role is to ensure the stability, integrity, and efficient operation of in-house information systems that support core organizational functions.

This position requires a strong understanding of operating systems, network protocols, and system administration principles.

The ideal candidate will have a Bachelor's degree in a related field and a minimum of 5 years of experience in a similar role.

Key Responsibilities

• Monitor, maintain, support, and optimize all networked software and associated operating systems.
• Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues.
• Collaborate with engineering staff to ensure smooth and reliable operation of software and systems.
• Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals.
• Design and deploy new applications and enhancements to existing applications, software, and operating systems.
• Perform cost-benefit and return on investment analyses for proposed systems.
• Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
• Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
• Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.
• Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
• Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
• Ensure system connectivity of all servers, shared software, groupware, and other applications.
• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
• Ensure compatibility and interoperability of in-house computing systems.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Monitor and test system performance; prepare and deliver system performance statistics and reports.
• Provide orientation and training to end users for all modified and new systems.
• Develops and maintains backup routines ensuring reliable backups and restores.
• Monitors system security and access, ensuring system integrity.
• Monitors and maintains system storage.
• Performs system performance evaluations and makes recommendations for improvements.
• Prepares system availability reports.
• Installs operating system and vendor specific software updates, according to established standards.
• Ensures all production environments are configured for high-availability to maximize uptime.
• Investigates and maintains any 3rd party system tools for monitoring, backup, security, etc.
• Assists in the installs of operating system and vendor specific software updates, according to established standards.
• Helps to ensure all production environments are configured for high-availability to maximize uptime.
• Assists in the modifications to system hardware and software.
• Analyzes and documents system issues and makes recommendations as needed.
• Works closely with the Data Security Analyst and Chief Privacy Officer to assure proper creation and maintenance of user accounts.
• Provides technical support, guidance, assistance, and training as required.
• Participates in the development and implementation of a disaster recovery plan.
• Works with the Data Base Administrator to ensure database integrity.
• Develops programs and tools to automate scheduling of system related operations and reports.
• Use communication and team work skills to maintain successful working relationships throughout the organization.
• Treat others with respect and values their input and opinions.
• Take ownership of department success and goal achievement.
• Encourage others to be proactive and have a positive attitude.
• Understand that one co-worker's problem is everyone's problem and works as part of a team to remediate.
• Promote patient, physician and employee satisfaction by uncovering customer needs through open-ended questions, clarifying expectations and anticipate the need for resolution.
• Follow up by communicating with customers in a timely manner, even if the issue is not resolved.
• Treat all visitors, internal staff and external vendors with AtlantiCare core values by demonstrating respect, integrity, safety, teamwork and service.
• Identify opportunities for cost savings appropriate to the department and organization and implement action plans that reduce costs.
• Provide exceptional quality service and support to customer groups.
• Follow through on commitments to customers.
• Tailor the solutions to meet the customers' unique needs.
• Openly accept customer feedback.
• Respond to customer request in a timely manner.
• Work to eliminate barriers that interfere with providing outstanding customer service.
• Identify and implement methods to continuously improve processes and outcomes.
• Understands the importance of IT systems support to the delivery of care in a 24X7 environment and ensures application availability within set standards.
• Understands the need to provide access for clinicians and other members of the healthcare team with the right information at the right time through the availability of seamless, accurate information.
• Adhere to all AtlantiCare and AtlantiCare Information Technology standards, policies, procedures, and meet regulatory requirements on a continual basis.
• Recognize that healthcare is a dynamic environment and demonstrate flexibility during times of change.
• Redirect course to adapt to changes in business strategies and goals.
• Effectively cope with change, handle risk and uncertainty by remaining calm, keeping emotions in check and redirecting workload.
• Willingly try new approaches to problem solving.
• View change as an opportunity to develop professionally.
• Maintain understanding of healthcare/technology environment.
• Continuously increase knowledge of industry trends and best practices by utilizing journals, publications, textbooks, seminars and training programs as appropriate to enhance personal skills and expertise.
• Demonstrates an understanding of healthcare/technology products and services.
• Works under supervision and is expected to seek guidance in unexpected situations.
• Performs routine activities in a structured environment. Requires assistance in resolving unexpected problems.
• Demonstrates an organized approach to work. Learns and applies new skills.
• Follows organizational standards.
• Has sufficient communication skills for effective dialogue.
• Contributes to identifying own development opportunities.
• Actively understands relevant legal, legislative, and policy issues as it relates to area of responsibility.
• Understands and practices the AtlantiCare Values.
• Adheres to AtlantiCare and AIT Policies and Procedures.
• Follows and adheres to ITIL processes - Incident Management, Problem Management and Change Management.
• Performs other duties as assigned.

Work Environment

This position requires repetitive motion, fingering, hearing, pushing, reaching, and reading, seeing, speaking, standing and walking a majority of the time.

Spends time with such equipment as computer terminal, fax machine, copier, and telephone. Occasional driving also required.