Technical Support Specialist

4 weeks ago

Reston, Virginia, United States REDLattice Full time
Job Title: Technical Support Specialist

REDLattice is seeking a Technical Support Specialist to administer and support virtualized computing platforms, small to medium sized Windows domain environments, and their physically connected clients throughout all system life-cycle phases.

Responsibilities:
  • Participate in the planning, design, test, integration, and deployment of technical solutions.
  • Interface with technical support team and system end-users to capture system requirements.
  • Operate, maintain, and troubleshoot various production systems and related system test environments.
  • Mid-level to advanced technical support for multiple customer sponsored systems.
  • Facilitate technical support training events with system end-users.
  • Use of issue tracking system to facilitate managing tasks and documenting resolutions.
Qualifications:
  • Active TS/SCI with Polygraph.
  • Bachelor's degree in Computer Science, Information Technology or related field preferred.
  • 7+ years direct experience performing network design, integration, test, operations, training, and maintenance activities in critical, distributed computing environments.
  • Knowledge of data storage technologies (SAN/NAS).
  • Build and configuration of physical and virtual servers.
  • Experience deploying and managing workstations and servers within distributed virtual environments that include both Microsoft Windows and Linux operating system platforms.
  • Experience deploying and managing virtualization tools, such as VMware Sphere.
  • Windows domain/system administration.
  • Network switch administration and configuration.
  • Test, Troubleshooting and Optimization of distributed computing environments.
  • Proficiency in Microsoft productivity software, such as Office, Visio, etc.
  • Strong technical writing skills in creating/editing design documents, test plans, drawing packages, training packages, SOPs, defect reports, how-to instructions, etc.
Bonus Points:
  • SharePoint server build, configuration and site administration.
  • Administering and using issue tracking systems.
  • Deploying, operating and maintaining system health monitoring systems.
  • Network security, information assurance, and auditing.
  • Defining, capturing system requirements.
  • System configuration management.
  • Implementing and overseeing system back-up solutions.
  • VOIP server/handset build, configuration and site administration.
Why Work at REDLattice:

REDLattice is a dynamic team of experts dedicated to making a real impact in the world. We offer competitive compensation and benefits package, opportunities for professional growth and advancement, and a culture that values innovation, collaboration, and continuous learning.

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