Inventory Control and Quality Assurance Manager

4 weeks ago

Jackson, United States Macy's Full time
Job Overview

The Inventory Control and Quality Assurance Manager is responsible for overseeing operations inventory control and ensuring exceptional customer service. Working closely with the Director, they provide leadership and motivation to the team. Key responsibilities include managing outbound fulfillment operations, coaching and developing staff, leading quality-assurance efforts, overseeing inventory processes, and collaborating with various management teams. Additionally, they play a vital role in managing cycle counts, conducting physical inventories, addressing security concerns, and contributing to system improvement initiatives.

Key Responsibilities

* Lead quality-assurance across the Fulfillment Center to ensure the highest levels of accuracy/integrity and quality standards are consistently executed.
* Manage, coach, develop and provide leadership for staff on a daily basis.
* Lead/Partner with the local & central management team on and inventory control processes and execution.
* Focus on leading quality-improvement programs, quality training, and detailed reporting.
* Manage, monitor and report on Cycle Count Execution and results.
* Lead the Preparation and Reconciliation of annual physical Inventories.
* Partner with the Central ICQA team on Inventory/Quality Control process concerns and/or initiatives.
* Close involvement with Security Department on shortage issues.
* Work closely with the Systems Development team on recommended system initiatives to improve overall control and reporting.
* Perform any other functions management deems essential.

Requirements

* Leadership and Team Management: Ability to provide effective leadership, motivation, and guidance to team members, fostering a positive work environment and ensuring productivity and accountability.
* Collaboration and Communication: Strong interpersonal skills to collaborate effectively with local and central management teams, as well as with other departments such as the Security Department and Systems Development team. Proficiency in open and continuous communication, ensuring clarity and transparency.
* Analytical and Problem-Solving Skills: Ability to analyze data, monitor cycle counts, conduct physical inventories, and address security concerns. Proficiency in basic math functions and the capability to identify and resolve issues promptly.
* Strategic Planning and Execution: Demonstrated ability to plan and execute strategies effectively, aligning actions with organizational objectives and adapting plans as needed to achieve desired outcomes.
* Proficiency in Microsoft Office: Required proficiency in Microsoft Office applications such as Word, Excel, and Outlook for documentation, analysis, and communication purposes.

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers. Bring your creativity, energy, and ideas to the Macy's team - Apply Today

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