Patient Advocate

4 weeks ago


Albany, Georgia, United States Elevate Patient Financial Solutions Full time
Job Title: Patient Advocate

About the Role:
Elevate Patient Financial Solutions is seeking a highly motivated and detail-oriented Patient Advocate to join our team. As a Patient Advocate, you will play a critical role in connecting uninsured hospital patients to programs that will cover their medical expenses. You will work closely with patients, hospital staff, and government agencies to ensure that patients receive the financial assistance they need.

Key Responsibilities:
  • Screen uninsured hospital patients to determine eligibility for federal, state, and/or county medical or disability assistance
  • Complete applications and follow through until approved
  • Document all cases worked in applicable Company programs and hospital systems
  • Provide exceptional customer service skills at all times
  • Participate in ongoing trainings to stay up-to-date on government programs and regulations
  • Maintain assigned work queue of patient accounts
  • Collaborate with hospital staff, case managers, social workers, and financial counselors
  • Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients
  • Maintain structured and timely contact with applicants and responsible government agencies
  • Assist applicants with gathering additional reports or records, meeting appointment dates and times, and arranging transportation as needed
  • Request home visits as needed to acquire documentation
  • Inform clients in a timely manner of all approvals and denials of coverage
  • Participate in additional training requirements to stay abreast of changing rules and regulations

Requirements:
  • Some college coursework preferred
  • Prior hospital experience preferred
  • Adaptability when dealing with constantly changing processes, computer systems, and government programs
  • Professional experience working with state and federal programs
  • Critical thinking skills
  • Ability to maneuver throughout the hospital and patients' rooms
  • Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
  • Effective communication skills, both oral and written
  • Ability to multitask and function in a fast-paced environment

Benefits:
ElevatePFS offers a comprehensive benefits package, including medical, dental, and vision insurance, 401K matching, paid time off, and more. We believe in making a positive impact not only within our industry but also with our employees - our greatest asset. We take pride in offering benefits that contribute to the present and future well-being of our employees and their families.

Pay Range: $19.25 per hour

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