Retail Sales Associate

7 days ago


Clovis, California, United States The UPS Store Full time
Job Description

Job Title: Retail Sales Associate - Customer Service Expert

Job Summary:

We are seeking a highly skilled and customer-focused Retail Sales Associate to join our team at The UPS Store. As a key member of our sales team, you will be responsible for delivering exceptional customer service, processing packages for courier shipment, and operating various equipment and software.

Key Responsibilities:

  • Customer Service: Deliver outstanding customer service to walk-in customers and telephone inquiries, practicing good listening skills and taking ownership of customer shipping needs.
  • Product Knowledge: Take action to learn all product and service offerings, alternative solutions, and industry trends, and operate all equipment, software, and devices in an expert fashion.
  • Logistics and Operations: Manage the logistics of small to medium projects, follow through to completion, and update all parties as needed, and package shipments for safe arrival.
  • Teamwork and Communication: Empathize and manage demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience, and maintain a clean, organized, and safe working environment.

Requirements:

  • Education: High school diploma or GED required.
  • Experience: Retail/customer service experience and good communication and people skills.
  • Skills: Excellent packing skills, strong computer skills, including Microsoft Office and Adobe Suites, outstanding phone skills, and strong verbal and written communication skills.
  • Physical Demands: Able to lift 40+ pounds.

Benefits:

  • Employee Discounts
  • Dental Insurance
  • Life Insurance
  • Medical Insurance
  • Vision Insurance


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