Food and Beverage Service Associate
7 days ago
Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions.
We are seeking a highly motivated and customer-focused Food and Beverage Service Associate to join our team at CoSM. As a Food and Beverage Service Associate, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience.
Key Responsibilities- Order Preparation and Presentation: Ensure all orders are prepared according to the ticket with any special instructions completed.
- Food and Beverage Knowledge: Be knowledgeable of all food and beverage menus, specials, seasonal beers and drinks.
- Customer Service: Follows all CoSM's Pillars of Service for each fan as outlined in the training materials.
- Teamwork: Focuses on a one-team approach by helping other team members to ensure fan satisfaction.
- Communication: Engages fans, coworkers, and managers with a positive, friendly, professional approach during all interactions.
- Product Knowledge: Is knowledgeable of the Company's products, services, current promotions, and recurring events.
- Adaptability: Willingly, and with positive attitude, follows direction of all supervisors, including additional requests for side work, cleaning, etc.
- Alcohol Service: Follows State Liquor laws and Company policies regarding the service of any alcoholic beverage and enforcement of ordinances and laws.
- Training and Development: Attends all on-going food, bar, or service trainings, when scheduled.
- Company Policies: Complies with, and supports, all policies set forth by the CoSM employee handbook and training manuals.
- Safety and Security: Keeps china/glass breakage to a minimum and follows Company and state safety guidelines to provide a safe working environment.
- Physical Demands: Must be able to work a variety of shifts, based on the need volume of the operation (late hours, holidays, weekend, etc.) and must be able to continuously stand, walk and lift up to 50 pounds.
- Previous Experience: Previous serving experience required, preferably in a fast-paced, high volume, full-service establishment.
- Communication Skills: Excellent communication and professional interpersonal skills required.
- Language Skills: Must be fluent in English and able to read & write in basic English.
- Certifications: Food handlers' card and state recognized responsible alcohol certification.
- Age: Must be of legal age to serve alcohol in accordance with local and state laws.
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