Customer Experience Center Leadership Role in Arizona

6 days ago


Phoenix, Arizona, United States Pinnacle West Capital Corporation Full time
Job Overview

In this exciting Customer Experience Center leadership role with Pinnacle West Capital Corporation, you will be responsible for driving customer satisfaction and delivering exceptional service to our customers. Based in Arizona, this is a unique opportunity to work in a dynamic environment that values creativity, teamwork, and continuous improvement.

About the Company

Pinnacle West Capital Corporation is a leading energy provider in Arizona, serving over 2.7 million customers across the state. Our commitment to customer satisfaction, operational excellence, and business integrity has earned us a reputation as a trusted partner in the community.

Key Responsibilities
  • Optimize front-line performance by providing coaching, training, and motivation to ensure individual and team performance meets goals and targets.
  • Oversee the achievement of goals that have a team impact and feed into department-wide efforts.
  • Select, develop, and motivate staff, making timely recommendations and/or decisions on hiring, terminations, and promotions.
  • Maintain high visibility, provide after-hour emergency support, resolve difficult customer calls, and assist with customer call volume as needed.
Requirements

To succeed in this role, you will need:

  • A minimum of five years of directly related experience, preferably in a leadership position.
  • Demonstrated ability to communicate clearly and concisely with all levels.
  • Creatively solve problems and manage change effectively.
  • High-quality interpersonal and management skills.
Preferred Qualifications

We are looking for candidates with:

  • Utility experience preferred.
  • Previous experience in a leadership role desired.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary range of $80,000 - $120,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A generous 401(k) matching program.
  • Opportunities for professional growth and development.
Location

This role is based in Arizona, and we require employees to reside in the state or New Mexico for Four Corners-based employees.



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