Pharmacy Technician Lead

4 weeks ago

Spokane, Washington, United States Walgreens Full time

Customer Experience

Engage with customers and patients by offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive customer experience.

Model and share customer service best practices with team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.

Develop strong relationships with valued customers.

Operations

Assist pharmacists in the practice of pharmacy, in accordance with state, federal, and company policy. Review and comply with the Walgreen Co. Pharmacy Code of Conduct.

Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, and checking for possible interactions.

Assist pharmacists in scheduling and maintaining work flow.

Report prescription errors to the pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.

Responsible for registering all related sales on assigned cash register and handling cash as required.

Handle telephone calls that do not require personal attention of the pharmacist, including those to physicians.

Process manual claims for third party program prescription services in a timely and efficient manner, and perform other clerical duties as assigned by the Pharmacy Manager.

Lead Pharmacy Department inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.

Maintain knowledge of Company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.

Assist and support Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service, and inventory performance data.

May assist pharmacist in administering clinical services, including the collection and proper labeling of blood/urine samples from patients and other clinical services as required.

Assist pharmacy staff in coordination of clinical services, Walgreens healthcare clinics, and external providers.

Assist Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers.

Support execution of Pickup program.

Assist with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat, and orderly in condition and appearance.

Coach pharmacy technicians and cashiers in the correct use of processes and tools to drive efficiency within the pharmacy.

Comply with all company policies and procedures and maintain respectful relationships with coworkers.

Complete special assignments and other tasks as assigned.

Training & Personal Development

Maintain PTCB or ExCPT certification through the designated PTCB or ExCPT training program and/or state required certification/registration.

Attend training and complete PPLs requested by Manager and acquire continuing education credits. Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments.

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