Customer Service Team Lead

7 days ago


Sumner, Washington, United States Martin-Brower Full time

Job Title: Customer Service Team Lead

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Martin-Brower in Sumner, WA.

The estimated salary for this role is $75,000-$95,000 annually.

About the Role:

This position is responsible for supervising and coordinating a customer service employee, invoicing and processing for Alaska orders. The successful candidate will be based on-site in Sumner, WA.

The ideal candidate will have 3-5 years of related work experience and excellent problem-solving skills. They should be detail-oriented, conscientious, and able to work independently.

Key Responsibilities:

  • Supervise staff on-site.
  • Professionally interface with customers via email and telephone.
  • Ensure staff engages the customer with care and urgency to ensure overall customer satisfaction.

Benefits:

  • A competitive salary range of $75,000-$95,000 annually.
  • A dynamic and fast-paced work environment.
  • Ongoing training and development opportunities.

Physical Demands and Work Environment:

This role requires a high level of organizational and analytical skills. The ability to work any schedule, including weekends and holidays, due to our 24/7 environment is essential.

Martin-Brower is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values.


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