Automotive Service Technician

3 weeks ago


Orange, Texas, United States Team Granger Full time
Job Summary

As an Automotive Service Technician at Team Granger, you will be responsible for delivering exceptional customer service while performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.

Key Responsibilities
  • Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
  • Ensure that common courtesy is shown toward all customers you come into contact with
  • Act as a secondary customer greeter to customers that have not yet been acknowledged
  • Keep up to date with all technical publications, Service Comm, and Asist terminal operations
  • Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
  • Address all original customer concerns before moving onto additional sales
  • Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
  • Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
  • Participate in any Factory, or in-house sponsored training programs offered to you
  • Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
  • Perform any other duties assigned by the Service Manager, ASM or Group Leader
  • Always come to work on time, ready to work, and in a clean uniform
Requirements
  • Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models
  • Proven track record of achieving or over-achieving goals
  • Outstanding communication skills
  • Professional appearance and work ethic
  • Great attitude with a high-energy personality
  • Superior customer service skills
  • Ability to read and comprehend instructions
  • Ability to exercise good judgement
  • Valid State drivers license and good driving record
Benefits

We offer a credential based pay plan, enabling you to earn up to $55 per flag rate hour. Our benefits include health, vision, and dental, as well as 401K. We offer a tenured based vacation schedule, with up to 3 weeks paid. In addition to paid vacation, we also offer 5 days of paid sick leave after 1 year of employment. Team Granger offers 6 paid holidays per year.



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