Automotive Service Technician
3 weeks ago
As an Automotive Service Technician at Team Granger, you will be responsible for delivering exceptional customer service while performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
Key Responsibilities- Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
- Ensure that common courtesy is shown toward all customers you come into contact with
- Act as a secondary customer greeter to customers that have not yet been acknowledged
- Keep up to date with all technical publications, Service Comm, and Asist terminal operations
- Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
- Address all original customer concerns before moving onto additional sales
- Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
- Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
- Participate in any Factory, or in-house sponsored training programs offered to you
- Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
- Perform any other duties assigned by the Service Manager, ASM or Group Leader
- Always come to work on time, ready to work, and in a clean uniform
- Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models
- Proven track record of achieving or over-achieving goals
- Outstanding communication skills
- Professional appearance and work ethic
- Great attitude with a high-energy personality
- Superior customer service skills
- Ability to read and comprehend instructions
- Ability to exercise good judgement
- Valid State drivers license and good driving record
We offer a credential based pay plan, enabling you to earn up to $55 per flag rate hour. Our benefits include health, vision, and dental, as well as 401K. We offer a tenured based vacation schedule, with up to 3 weeks paid. In addition to paid vacation, we also offer 5 days of paid sick leave after 1 year of employment. Team Granger offers 6 paid holidays per year.
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