Member Service Representative

3 weeks ago


Hudson, Massachusetts, United States Sam's Club Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Assist Cart Attendant. In this role, you will play a critical part in ensuring our members have a positive shopping experience by providing exceptional service and support.

Key Responsibilities
  • Ensure club pick up orders are filled by contacting members to notify when pickup time is delayed, informing members when products are unavailable, and offering alternative product options when needed.
  • Maintain the safety of the facility by conducting safety sweeps, following procedures for handling merchandise, and correcting and reporting unsafe situations to facility management.
  • Provide member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, processing member purchases, and utilizing cash registers to assist members with transactions.
  • Assist members with transporting items, utilizing cart retrieval equipment, and maintaining parking lot cleanliness.
Requirements
  • Customer service experience, preferably in a retail environment.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Strong communication and problem-solving skills.
  • Ability to stand for long periods of time and work in a variety of weather conditions.
What We Offer

As a Member Assist Cart Attendant at Sam's Club, you will receive competitive pay, performance-based bonus awards, and a range of benefits, including health, financial, and paid time off benefits. You will also have the opportunity to develop your skills and advance your career in a dynamic and supportive environment.



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