Multi Unit Manager

4 weeks ago

Des Moines, Iowa, United States Papa Murphy's Full time
About the Role

We are seeking a highly skilled and experienced Multi-Unit Manager to lead our Papa Murphy's stores to success. As a key member of our team, you will be responsible for overseeing the daily operations of multiple stores, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Oversee the efficient and cost-effective operation of assigned stores, including profitability, employee relations, marketing, and minimizing waste.
  • Inspect all prep areas, equipment, and utensils to ensure sanitary standards are met.
  • Review and confirm the accuracy of all reports prepared by Store Managers to track metrics including food cost, waste, sales, inventory, and hours worked by team members.
  • Coordinate work with Store Managers to promote efficiency of operations, optimum food and labor costs, and maintain fair and consistent treatment of team members.
  • Assist at the front of the house as needed, making pizzas and ensuring that pizza assembly times are maintained.
  • Monitor cash procedures in the store(s) and ensure accuracy of bank deposits, cash drawers, and justify all cash variances.
  • Hold Store Managers accountable for tracking and reconciling all promotion coupons and gift certificates and balancing them with daily sales reports.
  • Ensure Store Managers prepare and post the weekly schedules for store personnel at least one week in advance.
  • Approve work schedules for Store Managers.
  • Improve operational levels within the stores using QSC Reports in stores.
  • Communicate status of store(s) to Supervisor on a consistent basis.
  • Hold Store Managers accountable for recruitment, training, and retention.
  • Evaluate work performance of Store Managers, conducting performance evaluations, and handling corrective disciplinary action of Store Managers.
  • Ensure all stores comply with federal, state, and local labor laws.
  • Monitor and manage Market Force and InMoment feedback, communication with guests, resolving guest concerns with the utmost professionalism, maintaining total guest satisfaction.
  • Participate in sales building plans and local store marketing (LSM) activities for the market.
  • Exhibit the utmost professionalism and maintain total customer satisfaction while training store personnel to do the same.
  • Maintain a professional appearance at all times by wearing clean and wrinkle-free approved Papa Murphy's uniforms and comply with Papa Murphy's grooming standards.
Requirements
  • Education: High school diploma or general education degree (GED) required.
  • Experience: 2 years operations experience as a manager in a Papa Murphy's, or similar store. Prefer multi-unit management experience.
  • Degrees, Licensure, and/or Certification: ServSafe Certification required.
  • Knowledge, Skills, and Abilities: Must be able to pass criminal background check. Must demonstrate integrity, honesty, and strong leadership. Ability to supervise multiple Store Managers or Assistant Managers in conjunction with supervision of additional team members. Ability to communicate effectively both verbally and in writing. Excellent customer service skills and ability to manage various difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; and respond to requests for service and assistance with ease. Basic computer skills, including MS Word, Excel, Outlook, and POS. Basic reading and math skills, including weights and measurements. Knowledge of store financials, P & L's, break-even analysis, food cost analysis, labor cost analysis, and other financial information relative to store operations.
Other Requirements
  • Must be able to travel, by air and car, for business purposes.
  • Ability to complete all required reports on a timely basis.
  • Ability to maintain prompt regular attendance.
  • Regularly required to stand and walk; use hands to finger, handle or feel; reach with hands and arms.
  • Occasionally required to bend and stoop; kneel or crouch.
  • Must be able to lift and/or move up to 30 pounds.

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