Case Management Associate 2
4 weeks ago
At Public Consulting Group, we are dedicated to improving lives through our work in the public sector. As a Case Management Associate 2, you will play a critical role in helping us achieve this mission.
Key Responsibilities:
- Maintain up-to-date knowledge of CalWORKs Program Guide procedures and implement them appropriately.
- Assist in meeting all performance metrics and achieving participant stated outcomes.
- Work with staff to achieve excellent contract performance, meaningful outputs, and adherence to stringent federal, state, county, and company compliance objectives.
- Assist with quality control procedures to ensure operational processes are performed.
- Review County Quality Control Audits and identify citations that are incorrect and can be challenged.
Requirements:
- Strong verbal and written communication skills.
- Ability to work with and relate to participants and staff and demonstrate active listening skills.
- Ability to display a professional level of empathy for participants and staff and respect for cultural differences.
- Ability to establish and maintain professional relationships with staff, management, federal, state, and county agencies, as well as the general public.
- Ability to partner with and motivate staff and participants with both physical and/or mental disabilities.
What We Offer:
- A competitive salary range of $33.97 hourly with a potential discretionary bonus up to 10%.
- A range of benefits, including medical and dental care benefits, 401k, PTO, parental leave, and bereavement leave.
EEO Statement:
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences.
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